MULTIMEDIA FAQ
Here you will find more information if you have questions about or need help with your Lexus Multimedia.
Apple CarPlay® and Android Auto™
How does it work?
Apple CarPlay® and Android Auto™5 are Apple and Google's phone mirroring protocols that enables selected applications to be projected onto the vehicle display. This is achieved by plugging your smartphone into the vehicle head unit through a factory-supplied USB connection.
WHAT DEVICES ARE COMPATIBLE WITH APPLE CARPLAY® AND ANDROID AUTO™?
Apple CarPlay® and Android Auto™5 are supported by the following devices:
Apple CarPlay®:
- iPhone®15 5 or newer
- Minimum iOS 11
Android Auto™:
- Android™ Minimum Android 5.0 (Lollipop)
- Recommended Android 6.0 (Marshmallow)
WHICH LEXUS MODELS HAVE APPLE CARPLAY® AND ANDROID AUTO™?
Certain Lexus models will be fitted with Apple CarPlay® and Android Auto™5 from the following dates:
- RX - From 23 October 2019
- ES - From 24 October 2019
For existing Lexus owners, a retrofit is available for $249 on the following models and respective productions dates:
- ES - 4 July 2018 onwards
- LC - 27 March 2017 onwards
- LS - 8 January 2018 onwards
- RC - 27 November 2017 onwards
- RC F - 27 November 2017 onwards
- NX - 1 September 2017 onwards
- UX - 5 October 2018 onwards
Contact your dealer to organise a retrofit. Find your dealer at lexus.com.au/contact/find-a-dealer
CAN I CONNECT MORE THAN ONE SMARTPHONE TO APPLE CARPLAY® AND ANDROID AUTO™?
Only one phone can pair to the head unit at a time, as smartphones need to be connected to the head unit via USB.
HOW MUCH WILL THE DATA DOWNLOAD COSTS BE? WILL IT INCREASE MY PHONE BILL?
Data usage will vary depending on each app and how often you use it.
We suggest you check with your service provider to understand the limits of your purchased data plan. Some smartphones, like iPhone®15, have the ability to track how much cellular data is used. Refer to your smartphones owner's manual for details.
Lexus Multimedia Connect
What is Lexus Multimedia Connect?
Lexus Multimedia Connect optimises your driving experience, providing a wider offering of seamless, personalised services and voice assistance through enhanced connectivity.
Lexus Multimedia Connect enables:
- Vehicle personalisation through user's every-day journey with intelligent services
- Intuitive integration of vehicle features, reduced operation effort
- Vehicle controls through voice command with natural dialogue
To learn more, or to review your vehicles Lexus Connected Services inclusions, visit: lexus.com.au/connectivity
What are the key features and benefits of the Lexus Multimedia Connect?
Lexus Multimedia Connect features and benefits:
- Personalisation (User Profile) Lexus Connected app - Lexus Multimedia Connect - personalisation of head unit display settings and preferences in conjunction with an identity (profile) registered in the smartphone application.
- Connected Navigation - includes cloud maps, live traffic, location searching, weather, live parking, first mile and last mile routing via collaboration with the smartphone application and map updates.
- Connected Voice Control - enables the Voice Control system to understand an even greater range of instructions said in even more varying ways.
- Notifications - via vehicles Multimedia system and available for later view via a notification application within the head unit.
- Wifi Web Browser application - enables the user to browse the internet using their own Wifi tethering connection.
- Over The Air Updates (OTA) - software and firmware enables the user to always have the most up to date head unit features and functionality.
Vehicle features specifications may vary. To view your vehicles specific Lexus Connected features and inclusions, simply visit: lexus.com.au/connectivity
Lexus Connected Services are subject to certain restrictions and inaccuracies which are beyond the control of Lexus, including availability of the telecommunications mobile network and GPS location positioning.
Operational service quality and accuracy are limited to the reception and transmission of data supporting Lexus Connected Services. Dependent on the 3G/4G enabled DCM, GPS signal strength, mobile network coverage through the Telstra network and other factors outside Lexus’s control which can limit the ability or functionality of the system.
Which Lexus vehicles are compatible with Lexus Multimedia Connect?
Lexus is launching Lexus Multimedia Connect progressively across select model ranges from 2022 onwards.
To review your vehicle's Lexus Connected Services inclusions, visit: lexus.com.au/connectivity
What hardware is required for Lexus Multimedia Connect?
A factory installed Data Communication Module (DCM) is required.
What is a DCM and how do I know if my vehicle is compatible?
A Data Communication Module (DCM) is a factory installed hardware component that acts as an embedded smartphone receiving and sending information to and from the vehicle. Lexus Connected Services are dependent upon the DCM.
Lexus is launching Connected Services progressively across its model range.
How does the Lexus Connected app communicate with the vehicle?
The Lexus Connected app sends commands to the cloud server, which confirms the command and relays it the to the vehicle’s DCM. If the app does not connect to the server, the Guest will receive in-app message of the non-connection.
What happens if commands are sent simultaneously to the DCM?
When a communication conflict occurs, the DCM processes the highest priority command. The command priority is as follows:
- Automatic Collision Notification / Stolen Vehicle Location
- Remote Connect (e.g. Door Lock/Unlock, Remote Start & HVAC, etc.)
- Navigation Communication
- Vehicle Status Report and Alerts
My vehicle did not originally come with Lexus Multimedia Connect. Is it possible to have it installed?
No. The vehicle's Multimedia system is installed during manufacturing and cannot be retrofitted to vehicles.
What is the cost of the Lexus Multimedia Connect?
Lexus Multimedia Connect is complimentary for the first 3 years of ownership starting from the time the vehicle is first registered. After which the owner may choose to either continue, or discontinue the services.
In the case of purchasing a Lexus dealer demo model or used connected vehicle, the remaining complimentary period balance will be automatically transferred to the new owner.
Setting up your Lexus Connected Services
How do I activate my Lexus Connected Services?
To activate Lexus Connected Services, you will need to register and setup your Lexus Connected app account. The first thing to do is to confirm your vehicles Connected Services applicability and features, visit: lexus.com.au/connectivity
The following setup process should take 2-5 minutes
Step 1:
Download app and Register your Account
1. Download the Lexus Connected app from the relevant app store (Apple/Google Play). The app will guide you through the steps to register, enrol and activate the services. The setup process can also be reviewed in “Demo Mode”, via the apps welcome screen.
2. During the registration process within the app, you will automatically receive a 6-digit verification code to your email. To complete registration, enter this code into the app when prompted.
You have now successfully registered your account!
Step 2:
Setup app and Add Vehicle
3. Ensure the Lexus Connected app is open and logged in (check that Bluetooth is enabled)
4. From the app home screen (My Garage), select ‘Add Vehicle’.
5. Select and add VIN manually or by scanning VIN (Instructions of VIN location in app screen)
6. Tap the device camera access prompt and select either text or barcode (located top right) ‘Continue’. (ADD VEHICLE)
7. Vehicle Details (Screen) Add nickname and preferred dealer and set your Dealership, review vehicle connected capabilities. Select 'Continue'
8. The app will then present the available services on the vehicle. Select ‘Continue’.
9. At the Connected Services Agreements screen press ‘Accept’.
10. When complete, the app will confirm trial activation. Select ‘Finish Setup’ to go back to the Lexus Connected app home screen. (Subscription) Select 'Continue'
11. Home screen – status now ticked – (view status green) 'Congratulations'
12. Tap bottom tab 'Finish setup'
13. In the Connected Activation dashboard tap "Activate Connected Services"
a) Let's Connect tap "Let's get started"
b) Step 1 Turn vehicle ignition on
c) Step 2 Enter Odometer reading into the app 'Continue"
d) Connected activation complete > Back to Dashboard
Your Lexus Connected app is now setup!
You are now ready to sync your Lexus Connected app profile directly with your in vehicle Lexus Multimedia Connect services.
The following setup process should take 2-5 minutes
Step 1:
Download app and Register your Account
1. Download the Lexus Connected app from the relevant app store (Apple/Google Play). The app will guide you through the steps to register, enrol and activate the services. The setup process can also be reviewed in “Demo Mode”, via the apps welcome screen.
2. During the registration process within the app, you will automatically receive a 6-digit verification code to your email. To complete registration, enter this code into the app when prompted.
You have now successfully registered your account!
Step 2:
Setup app and Add Vehicle
3. Ensure the Lexus Connected app is open and logged in (check that Bluetooth is enabled)
4. From the app home screen (My Garage), select ‘Add Vehicle’.
5. Select and add VIN manually or by scanning VIN (Instructions of VIN location in app screen)
6. Tap the device camera access prompt and select either text or barcode (located top right) ‘Continue’. (ADD VEHICLE)
7. Vehicle Details (Screen) Add nickname and preferred dealer and set your Dealership, review vehicle connected capabilities. Select 'Continue'
8. The app will then present the available services on the vehicle. Select ‘Continue’.
9. At the Connected Services Agreements screen press ‘Accept’.
10. When complete, the app will confirm trial activation. Select ‘Finish Setup’ to go back to the Lexus Connected app home screen. (Subscription) Select 'Continue'
11. Home screen – status now ticked – (view status green) 'Congratulations'
12. Tap bottom tab 'Finish setup'
13. In the Connected Activation dashboard tap "Activate Connected Services"
a) Let's Connect tap "Let's get started"
b) Step 1 Turn vehicle ignition on
c) Step 2 Enter Odometer reading into the app 'Continue"
d) Connected activation complete > Back to Dashboard
Your Lexus Connected app is now setup!
You are now ready to sync your Lexus Connected app profile directly with your in vehicle Lexus Multimedia Connect services.
How do I sync my Lexus Connected app profile with my Lexus Multimedia Connect services?
To setup and sync your Lexus Connected app profile with Lexus Multimedia Connect you will need the Lexus Connected app with a Lexus Remote Connect subscription. The first thing to do is to confirm your vehicles Connected Services applicability and features, visit: lexus.com.au/connectivity
Following setup process should take 2-5 minutes
Sync Lexus Connected app profile with Lexus Multimedia Connect
In vehicle:
1. Turn the vehicle to Ignition ON.
2. Welcome screen > Please start initial settings (OK)
3. At the ‘Link your Lexus app account’ prompt, select > YES
4. Method of linking (option screen):
a) Through Lexus app (optimised with app QR code)
b) Enter account & password (Option without app)
On Smartphone device:
5. With app scan the QR code on the Multimedia screen. (Select appropriate QR Code relevant to your smartphone device)
6. Link account via QR code Steps on phone: Select Account > bottom right > Multimedia Profiles > Register New Profile > Scan QR Code > Continue set-up on Lexus app click (Confirmed)
You are now ready to connect your device to your Multimedia Head unit.
In vehicle:
Notification: “welcome [profile name] your settings are being loaded”
Notification: “Profile Saved & You are the primary driver
7. Multimedia Head unit will confirm linking profile > (Continue) > Device linking (automatically load profile next time) > (Continue)
Personal Info menu (Connect your smartphone device via Bluetooth and key fob)
8. Toggle “Link Key” on/blue (Toggle is off by default, ensure this is toggled on to ensure your vehicle automatically loads your profile on entry to vehicle)
Please ensure you only have the one single key fob you intend to link to your profile in the vehicle, as the vehicle will automatically detect your key fob and initiate your profile
9. Bluetooth and Devices menu > Add another device and select “LEXUS” on phone to sync, confirm code and pair
10. Profile is now linked
11. Once complete your vehicle will be visible under Multimedia profiles
Your Lexus Multimedia Connect profile has synced!
Following setup process should take 2-5 minutes
Sync Lexus Connected app profile with Lexus Multimedia Connect
In vehicle:
1. Turn the vehicle to Ignition ON.
2. Welcome screen > Please start initial settings (OK)
3. At the ‘Link your Lexus app account’ prompt, select > YES
4. Method of linking (option screen):
a) Through Lexus app (optimised with app QR code)
b) Enter account & password (Option without app)
On Smartphone device:
5. With app scan the QR code on the Multimedia screen. (Select appropriate QR Code relevant to your smartphone device)
6. Link account via QR code Steps on phone: Select Account > bottom right > Multimedia Profiles > Register New Profile > Scan QR Code > Continue set-up on Lexus app click (Confirmed)
You are now ready to connect your device to your Multimedia Head unit.
In vehicle:
Notification: “welcome [profile name] your settings are being loaded”
Notification: “Profile Saved & You are the primary driver
7. Multimedia Head unit will confirm linking profile > (Continue) > Device linking (automatically load profile next time) > (Continue)
Personal Info menu (Connect your smartphone device via Bluetooth and key fob)
8. Toggle “Link Key” on/blue (Toggle is off by default, ensure this is toggled on to ensure your vehicle automatically loads your profile on entry to vehicle)
Please ensure you only have the one single key fob you intend to link to your profile in the vehicle, as the vehicle will automatically detect your key fob and initiate your profile
9. Bluetooth and Devices menu > Add another device and select “LEXUS” on phone to sync, confirm code and pair
10. Profile is now linked
11. Once complete your vehicle will be visible under Multimedia profiles
Your Lexus Multimedia Connect profile has synced!
How do I setup my vehicles Bluetooth?
To setup your vehicles Bluetooth between your Lexus Multimedia system and smartphone device:
On the vehicles Multimedia screen
1. Select > Bluetooth and Devices menu > Add another device
On Smartphone device
2. Open Bluetooth settings.
3. On your device Select ‘Search for devices’.
4. Select the vehicle’s Bluetooth profile > LEXUS
5. Confirm the code on the device against the code displayed on the Multimedia screen.
On the vehicles Multimedia screen
6. The Multimedia screen will prompt you to ‘Set as primary device’. Select ‘Yes’. (Note: This step registers your device as the primary account holder where it will be used to automatically to load your profile.
On the vehicles Multimedia screen
1. Select > Bluetooth and Devices menu > Add another device
On Smartphone device
2. Open Bluetooth settings.
3. On your device Select ‘Search for devices’.
4. Select the vehicle’s Bluetooth profile > LEXUS
5. Confirm the code on the device against the code displayed on the Multimedia screen.
On the vehicles Multimedia screen
6. The Multimedia screen will prompt you to ‘Set as primary device’. Select ‘Yes’. (Note: This step registers your device as the primary account holder where it will be used to automatically to load your profile.
As the Primary Driver how do I invite a Secondary (Unrestricted) User Profile?
Steps for Primary Driver to invite a Secondary (Unrestricted) User Profile:
Sync Lexus Connected app profile with Lexus Multimedia Connect
In vehicle:
1. Turn the vehicle to Ignition ON.
2. On head unit press settings button and personal info
3. Connect your account
4. At the ‘Link your Lexus app account’ prompt, select > YES
5. Method of linking (option screen):
a) Through Lexus app (optimised with app QR code)
b) Enter account & password (Option without app)
On Smartphone device:
6. With app scan the QR code on the Multimedia screen. (Select appropriate QR Code relevant to your smartphone device)
7. Link account via QR code Steps on phone: Select Account > bottom right > Multimedia Profiles > Register New Profile > Scan QR Code > Continue set-up on Lexus app click (Confirmed)
You are now ready to connect your device to your Multimedia Head unit.
In vehicle:
Notification: “welcome [profile name] your settings are being loaded”
Notification: “Profile Saved & You are the primary driver
8. Multimedia Head unit will confirm linking profile > (Continue) > Device linking (automatically load profile next time) > (Continue)
Personal Info menu (Connect your smartphone device via Bluetooth and key fob)
9. Toggle “Link Key” on/blue (Toggle is off by default, ensure this is toggled on to ensure your vehicle automatically loads your profile on entry to vehicle)
Please ensure you only have the one single key fob you intend to link to your profile in the vehicle, as the vehicle will automatically detect your key fob and initiate your profile
10. Bluetooth and Devices menu > Add another device and select “LEXUS” on phone to sync, confirm code and pair
11. Profile is now linked
12. Once complete your vehicle will be visible under Multimedia profiles
Your Secondary (Unrestricted) User Profile is now set!
Sync Lexus Connected app profile with Lexus Multimedia Connect
In vehicle:
1. Turn the vehicle to Ignition ON.
2. On head unit press settings button and personal info
3. Connect your account
4. At the ‘Link your Lexus app account’ prompt, select > YES
5. Method of linking (option screen):
a) Through Lexus app (optimised with app QR code)
b) Enter account & password (Option without app)
On Smartphone device:
6. With app scan the QR code on the Multimedia screen. (Select appropriate QR Code relevant to your smartphone device)
7. Link account via QR code Steps on phone: Select Account > bottom right > Multimedia Profiles > Register New Profile > Scan QR Code > Continue set-up on Lexus app click (Confirmed)
You are now ready to connect your device to your Multimedia Head unit.
In vehicle:
Notification: “welcome [profile name] your settings are being loaded”
Notification: “Profile Saved & You are the primary driver
8. Multimedia Head unit will confirm linking profile > (Continue) > Device linking (automatically load profile next time) > (Continue)
Personal Info menu (Connect your smartphone device via Bluetooth and key fob)
9. Toggle “Link Key” on/blue (Toggle is off by default, ensure this is toggled on to ensure your vehicle automatically loads your profile on entry to vehicle)
Please ensure you only have the one single key fob you intend to link to your profile in the vehicle, as the vehicle will automatically detect your key fob and initiate your profile
10. Bluetooth and Devices menu > Add another device and select “LEXUS” on phone to sync, confirm code and pair
11. Profile is now linked
12. Once complete your vehicle will be visible under Multimedia profiles
Your Secondary (Unrestricted) User Profile is now set!
As the Primary Driver how do I invite a Secondary (Restricted) User Profile?
Steps for Primary Driver to invite a Secondary (Restricted) User Profile:
1. In the Lexus Connected app Dashboard home screen, select > Account (Bottom right corner)
2. Account Settings, select > Multimedia Profiles
3. Multimedia Profiles, select the vehicle you wish to allocate access
4. Profile Management at the bottom tab > Invite User
5. User Profile, select > Secondary > add and (invite user via email) > Invite User > Invite sent (Green tick) Ensure the secondary user has downloaded and registered in the app and the email matches that of invite!
Steps for Secondary User to accept invite and activate profile:
6. Secondary User (Having previously downloaded and registered in the app) receives email > "Sync your user profile" Confirmation email
7. In the Lexus Connected app Dashboard home screen, select > Account (Bottom right corner)
8. Account Settings, select > Multimedia Profiles
9. Multimedia Profiles, select the vehicle you wish to access, select > Register new Profile
10. In Profile Management you will find your invite and pop up (Link your profile?) select > Accept > Your profile is now set to "Active"
Your Secondary (Restricted) User Profile is now set!
1. In the Lexus Connected app Dashboard home screen, select > Account (Bottom right corner)
2. Account Settings, select > Multimedia Profiles
3. Multimedia Profiles, select the vehicle you wish to allocate access
4. Profile Management at the bottom tab > Invite User
5. User Profile, select > Secondary > add and (invite user via email) > Invite User > Invite sent (Green tick) Ensure the secondary user has downloaded and registered in the app and the email matches that of invite!
Steps for Secondary User to accept invite and activate profile:
6. Secondary User (Having previously downloaded and registered in the app) receives email > "Sync your user profile" Confirmation email
7. In the Lexus Connected app Dashboard home screen, select > Account (Bottom right corner)
8. Account Settings, select > Multimedia Profiles
9. Multimedia Profiles, select the vehicle you wish to access, select > Register new Profile
10. In Profile Management you will find your invite and pop up (Link your profile?) select > Accept > Your profile is now set to "Active"
Your Secondary (Restricted) User Profile is now set!
Personalisation (User Profile)
What is a User Profile?
A User Profile is created when you register an account within the Lexus Connected app. User Profile allows for you & other drivers of the vehicle to customise their driving experience. Personalised settings and preferences stored to your profile are accessed when the vehicle recognises the profile using any one of the identification devices supported.
Conveniently save a total of 3 User profiles to a vehicle, one 3Primary Driver 2 additional User Profiles. Each tailored with their individual preferences.
Conveniently save a total of 3 User profiles to a vehicle, one 3Primary Driver 2 additional User Profiles. Each tailored with their individual preferences.
What is User Profile detection?
Your profile is detected by the multimedia system using your key fob when you are in the vehicle. Once a profile is detected, the multimedia will display a message with the option to select ‘Settings’. Within the menu there is a list of ‘Detected profiles’ to select from.
This feature will not work unless you have setup your key fob when you sync your profile - reference FAQ: How do I sync my Lexus Connected app profile with my Lexus Multimedia Connect services?
This feature will not work unless you have setup your key fob when you sync your profile - reference FAQ: How do I sync my Lexus Connected app profile with my Lexus Multimedia Connect services?
What are the key features of a User Profile?
Key features of a User Profile can be used and carried along with you within select model year 2022 and new vehicles:
-Your radio and pre-set favourites
-Your preferences such as display day/night mode, seat settings, language
-You can quickly sign out to Guest mode when using services like Valet
-Use various devices such as a smart key/key fob or your smartphone to sign into your profile automatically
-Your radio and pre-set favourites
-Your preferences such as display day/night mode, seat settings, language
-You can quickly sign out to Guest mode when using services like Valet
-Use various devices such as a smart key/key fob or your smartphone to sign into your profile automatically
What is a Primary Driver profile?
A Primary Driver profile is the User Profile of the Driver to whom the vehicle is enrolled. You can complete the vehicle enrolment process within your Lexus Connected app and tapping ‘Add Vehicle’ to your ‘My Garage’. Proceed with the instructions within the Lexus Connected app and when prompted on the vehicle multimedia system select ‘Save as primary driver’ and continue. The app will then confirm that your profile has been successfully saved to the multimedia system.
For more detailed steps refer to the following FAQ on: How do I Sync my Lexus Connected app with my Lexus Multimedia Connect services?
For more detailed steps refer to the following FAQ on: How do I Sync my Lexus Connected app with my Lexus Multimedia Connect services?
How do I sync my Lexus Connected app profile with my Lexus Multimedia Connect services?
To setup and sync your Lexus Connected app profile with Lexus Multimedia Connect you will need the Lexus Connected app with a Lexus Remote Connect subscription. The first thing to do is to confirm your vehicles Connected Services applicability and features, visit: lexus.com.au/connectivity
Following setup process should take 2-5 minutes
Sync Lexus Connected app profile with Lexus Multimedia Connect
In vehicle:
1. Turn the vehicle to Ignition ON.
2. Welcome screen > Please start initial settings (OK)
3. At the ‘Link your Lexus app account’ prompt, select > YES
4. Method of linking (option screen):
a) Through Lexus app (optimised with app QR code)
b) Enter account & password (Option without app)
On Smartphone device:
5. If you do not have the app, scan the relevant QR code appearing on your screen to download the correct app for your device. If you already have the app tap 'NEXT' on your head unit
6. Using the app, link account via QR code Steps on your phone: Select Account > bottom right > Multimedia Profiles > Register New Profile > Scan QR Code > Continue set-up on Lexus app click (Confirmed)
You are now ready to connect your device to your Multimedia Head unit.
In vehicle:
Notification: “welcome [profile name] your settings are being loaded”
Notification: “Profile Saved & You are the primary driver
7. Multimedia Head unit will confirm linking profile > (Continue) > Device linking (automatically load profile next time) > (Continue)
Personal Info menu (Connect your smartphone device via Bluetooth and key fob)
8. Toggle “Link Key” on/blue (Toggle is off by default, ensure this is toggled on to ensure your vehicle automatically loads your profile on entry to vehicle)
Please ensure you only have the one single key fob you intend to link to your profile in the vehicle, as the vehicle will automatically detect your key fob and initiate your profile
9. Bluetooth and Devices menu > Add another device and select “LEXUS” on phone to sync, confirm code and pair
10. Profile is now linked
11. Once complete your vehicle will be visible under Multimedia profiles
Your Lexus Multimedia Connect profile has synced!
Following setup process should take 2-5 minutes
Sync Lexus Connected app profile with Lexus Multimedia Connect
In vehicle:
1. Turn the vehicle to Ignition ON.
2. Welcome screen > Please start initial settings (OK)
3. At the ‘Link your Lexus app account’ prompt, select > YES
4. Method of linking (option screen):
a) Through Lexus app (optimised with app QR code)
b) Enter account & password (Option without app)
On Smartphone device:
5. If you do not have the app, scan the relevant QR code appearing on your screen to download the correct app for your device. If you already have the app tap 'NEXT' on your head unit
6. Using the app, link account via QR code Steps on your phone: Select Account > bottom right > Multimedia Profiles > Register New Profile > Scan QR Code > Continue set-up on Lexus app click (Confirmed)
You are now ready to connect your device to your Multimedia Head unit.
In vehicle:
Notification: “welcome [profile name] your settings are being loaded”
Notification: “Profile Saved & You are the primary driver
7. Multimedia Head unit will confirm linking profile > (Continue) > Device linking (automatically load profile next time) > (Continue)
Personal Info menu (Connect your smartphone device via Bluetooth and key fob)
8. Toggle “Link Key” on/blue (Toggle is off by default, ensure this is toggled on to ensure your vehicle automatically loads your profile on entry to vehicle)
Please ensure you only have the one single key fob you intend to link to your profile in the vehicle, as the vehicle will automatically detect your key fob and initiate your profile
9. Bluetooth and Devices menu > Add another device and select “LEXUS” on phone to sync, confirm code and pair
10. Profile is now linked
11. Once complete your vehicle will be visible under Multimedia profiles
Your Lexus Multimedia Connect profile has synced!
How many User Profiles can be saved to the vehicle?
You are able to save a total of 3 User Profiles to the multimedia system, one Primary Driver profile and two additional User Profiles. Once a profile is detected, the multimedia will display a message with the option to select ‘Settings’. Within the menu there is a list of ‘Detected profiles’ to select from. Select the desired profile for the Driver.
As the Primary Driver how do I invite a Secondary (Unrestricted) User Profile?
Steps for Primary Driver to invite a Secondary (Unrestricted) User Profile:
Sync Lexus Connected app profile with Lexus Multimedia Connect
In vehicle:
1. Turn the vehicle to Ignition ON.
2. On head unit press settings button and personal info
3. Connect your account
4. At the ‘Link your Lexus app account’ prompt, select > YES
5. Method of linking (option screen):
a) Through Lexus app (optimised with app QR code)
b) Enter account & password (Option without app)
On Smartphone device:
6. If you do not have the app, scan the relevant QR code appearing on your screen to download the correct app for your device. If you already have the app tap 'NEXT' on your head unit
7. Using the app, link account via QR code Steps on your phone: Select Account > bottom right > Multimedia Profiles > Register New Profile > Scan QR Code > Continue set-up on Lexus app click (Confirmed)
You are now ready to connect your device to your Multimedia Head unit.
In vehicle:
Notification: “welcome [profile name] your settings are being loaded”
Notification: “Profile Saved & You are the primary driver
8. Multimedia Head unit will confirm linking profile > (Continue) > Device linking (automatically load profile next time) > (Continue)
Personal Info menu (Connect your smartphone device via Bluetooth and key fob)
9. Toggle “Link Key” on/blue (Toggle is off by default, ensure this is toggled on to ensure your vehicle automatically loads your profile on entry to vehicle)
Please ensure you only have the one single key fob you intend to link to your profile in the vehicle, as the vehicle will automatically detect your key fob and initiate your profile
10. Bluetooth and Devices menu > Add another device and select “LEXUS” on phone to sync, confirm code and pair
11. Profile is now linked
12. Once complete your vehicle will be visible under Multimedia profiles
Your Secondary (Unrestricted) User Profile is now set!
Sync Lexus Connected app profile with Lexus Multimedia Connect
In vehicle:
1. Turn the vehicle to Ignition ON.
2. On head unit press settings button and personal info
3. Connect your account
4. At the ‘Link your Lexus app account’ prompt, select > YES
5. Method of linking (option screen):
a) Through Lexus app (optimised with app QR code)
b) Enter account & password (Option without app)
On Smartphone device:
6. If you do not have the app, scan the relevant QR code appearing on your screen to download the correct app for your device. If you already have the app tap 'NEXT' on your head unit
7. Using the app, link account via QR code Steps on your phone: Select Account > bottom right > Multimedia Profiles > Register New Profile > Scan QR Code > Continue set-up on Lexus app click (Confirmed)
You are now ready to connect your device to your Multimedia Head unit.
In vehicle:
Notification: “welcome [profile name] your settings are being loaded”
Notification: “Profile Saved & You are the primary driver
8. Multimedia Head unit will confirm linking profile > (Continue) > Device linking (automatically load profile next time) > (Continue)
Personal Info menu (Connect your smartphone device via Bluetooth and key fob)
9. Toggle “Link Key” on/blue (Toggle is off by default, ensure this is toggled on to ensure your vehicle automatically loads your profile on entry to vehicle)
Please ensure you only have the one single key fob you intend to link to your profile in the vehicle, as the vehicle will automatically detect your key fob and initiate your profile
10. Bluetooth and Devices menu > Add another device and select “LEXUS” on phone to sync, confirm code and pair
11. Profile is now linked
12. Once complete your vehicle will be visible under Multimedia profiles
Your Secondary (Unrestricted) User Profile is now set!
As the Primary Driver how do I invite a Secondary (Restricted) User Profile?
Steps for Primary Driver to invite a Secondary (Restricted) User Profile:
1. In the Lexus Connected app Dashboard home screen, select > Account (Bottom right corner)
2. Account Settings, select > Multimedia Profiles
3. Multimedia Profiles, select the vehicle you wish to allocate access
4. Profile Management at the bottom tab > Invite User
5. User Profile, select > Secondary > add and (invite user via email) > Invite User > Invite sent (Green tick) Ensure the secondary user has downloaded and registered in the app and the email matches that of invite!
Steps for Secondary User to accept invite and activate profile:
6. Secondary User (Having previously downloaded and registered in the app) receives email > "Sync your user profile" Confirmation email
7. In the Lexus Connected app Dashboard home screen, select > Account (Bottom right corner)
8. Account Settings, select > Multimedia Profiles
9. Multimedia Profiles, select the vehicle you wish to access, select > Register new Profile
10. In Profile Management you will find your invite and pop up (Link your profile?) select > Accept > Your profile is now set to "Active"
Your Secondary (Restricted) User Profile is now set!
1. In the Lexus Connected app Dashboard home screen, select > Account (Bottom right corner)
2. Account Settings, select > Multimedia Profiles
3. Multimedia Profiles, select the vehicle you wish to allocate access
4. Profile Management at the bottom tab > Invite User
5. User Profile, select > Secondary > add and (invite user via email) > Invite User > Invite sent (Green tick) Ensure the secondary user has downloaded and registered in the app and the email matches that of invite!
Steps for Secondary User to accept invite and activate profile:
6. Secondary User (Having previously downloaded and registered in the app) receives email > "Sync your user profile" Confirmation email
7. In the Lexus Connected app Dashboard home screen, select > Account (Bottom right corner)
8. Account Settings, select > Multimedia Profiles
9. Multimedia Profiles, select the vehicle you wish to access, select > Register new Profile
10. In Profile Management you will find your invite and pop up (Link your profile?) select > Accept > Your profile is now set to "Active"
Your Secondary (Restricted) User Profile is now set!
Can I still use my profile if I don’t want to save it to the vehicle?
Yes. Your profile may be detected and loaded for use within the multimedia system without saving it. Once the profile is detected, the multimedia will display a message with the option to select ‘Settings’. Within the menu there is a list of ‘Detected profiles’ to select from. Select the desired profile for the Driver.
Can I modify my User Profile settings?
Your profile preferences and settings can be modified in different areas depending on what you’d like to change. Some preferences, such as radio favourites, display day/night mode, seat settings, display language, etc. can be changed and stored within your profile as you adjust them in the vehicle. Other personalised profile settings such as your profile name and profile image can be changed from within the Lexus Connected app.
How do I change my Lexus Multimedia Connect profile preferences?
Simply log into the Lexus Connected app, where you will find a subset of your Lexus Multimedia Connect Multimedia settings / preferences which can be updated. The changes made within the app will then be reflected within the vehicles Multimedia Head unit.
Steps to review and update:
-Open app home screen (My Garage)
- Select Account (Bottom right corner)
- Select Multimedia Settings > Vehicle(s)
- Review 1. Map Settings 2. Route Settings 3. Voice Guidance 4. Display
- Select the feature and adjust to your preference
Steps to review and update:
-Open app home screen (My Garage)
- Select Account (Bottom right corner)
- Select Multimedia Settings > Vehicle(s)
- Review 1. Map Settings 2. Route Settings 3. Voice Guidance 4. Display
- Select the feature and adjust to your preference
How do I delete my personal Profile and Information previously saved to a vehicle?
Yes. You can delete your profile from the multimedia system from either the settings within the vehicle, when the vehicle is in Park (P) or remotely from within your Lexus Connected app.
From within the vehicle while in Park (P), select ‘Settings’ (gear icon), select ‘Edit’ from the top right corner. Then select the profiles which you would like to delete from the multimedia system and confirm. A banner will confirm that your profile has been successfully deleted.
From within the Lexus Connected app navigate to ‘Security Settings’ within your Account information. Select the vehicle you wish to remove your profile from. Select ‘Remove profile from vehicle’.
Note: Only the Primary Driver can remove the Primary Driver profile from the vehicle’s multimedia system. Removing the Primary Driver will also automatically remove all other saved profiles from the vehicle. This can be done by removing the vehicle from the Lexus Connected app ‘My Garage’.
From within the vehicle while in Park (P), select ‘Settings’ (gear icon), select ‘Edit’ from the top right corner. Then select the profiles which you would like to delete from the multimedia system and confirm. A banner will confirm that your profile has been successfully deleted.
From within the Lexus Connected app navigate to ‘Security Settings’ within your Account information. Select the vehicle you wish to remove your profile from. Select ‘Remove profile from vehicle’.
Note: Only the Primary Driver can remove the Primary Driver profile from the vehicle’s multimedia system. Removing the Primary Driver will also automatically remove all other saved profiles from the vehicle. This can be done by removing the vehicle from the Lexus Connected app ‘My Garage’.
Does Lexus Multimedia Connect Personalisation (User Profile) have any limitations of service?
Functionality, availability, and accuracy of information provided by the system depends on many factors outside of Lexus control and service may not be available in every location. Use common sense when relying on information provided. Services subject to change at any time without notice.
A Lexus Multimedia Connect subscription is required for Personalisation (User Profile) feature. You can subscribe to Connected Services using your Lexus Connected app.
Lexus Connected Services are subject to certain restrictions and inaccuracies which are beyond the control of Lexus, including availability of the telecommunications mobile network and GPS location positioning.
Operational service quality and accuracy are limited to the reception and transmission of data supporting Lexus Connected Services. Dependent on the 3G/4G enabled DCM, GPS signal strength, mobile network coverage through the Telstra network and other factors outside Lexus’s control which can limit the ability or functionality of the system.
For further information visit: lexus.com.au/connectivity
A Lexus Multimedia Connect subscription is required for Personalisation (User Profile) feature. You can subscribe to Connected Services using your Lexus Connected app.
Lexus Connected Services are subject to certain restrictions and inaccuracies which are beyond the control of Lexus, including availability of the telecommunications mobile network and GPS location positioning.
Operational service quality and accuracy are limited to the reception and transmission of data supporting Lexus Connected Services. Dependent on the 3G/4G enabled DCM, GPS signal strength, mobile network coverage through the Telstra network and other factors outside Lexus’s control which can limit the ability or functionality of the system.
For further information visit: lexus.com.au/connectivity
Connected Navigation
What is Connected Navigation?
Connected Navigation uses a network connection to ensure customers have the latest map, traffic, and routing information available. When connectivity is limited, Connected Navigation uses previously downloaded map information to maintain coverage across the entire route.
The Connected Navigation feature requires an active Lexus Multimedia Connect subscription.
To learn more, or to review your vehicles Lexus Connected Services inclusions, visit: lexus.com.au/connectivity
The Connected Navigation feature requires an active Lexus Multimedia Connect subscription.
To learn more, or to review your vehicles Lexus Connected Services inclusions, visit: lexus.com.au/connectivity
Why is compass displaying on the Head Unit and not the map when I go into Navigation menu?
Please ensure that you are subscribed to ‘Lexus Multimedia Connected’ on the Lexus Connected App on your smart device. To do this, login to the Lexus Connected App on your smartphone and add your vehicle to the garage using the VIN number. Once completed you will be prompted to enable and subscribe to all 5 subscription options. Once completed, please accept the agreement to unlock your navigation and access your maps.
What is First Mile “Send to Car” or “Share from Phone” feature?
Select model year 2022 and newer vehicles offer Lexus Multimedia Connect subscriptions services. Send to car is a feature where you can search for a Point of Interest (POI) from within your Lexus Connected app and send the address to your vehicle’s Connected Navigation. If your User Profile is loaded when you share from your Lexus Connected app, then the POI will pop-up for selection over the map. If the profile in not loaded when you share the POI from your Lexus Connected app, then the shared POIs can be accessed by initiating the voice assistant command "Hey Lexus, show my destinations"
You will have to search an address/point of interest in your map application of choice (Google maps or Apple maps) and share the destination with Lexus Connected app. From the details screen within your app, tap "Send to Car" The address you would like to navigate to will be available next time you turn on your vehicle.
Select model year 2022 and newer vehicles offer Lexus Multimedia Connect subscriptions services.
To review your vehicles Lexus Connected Services inclusions, visit: lexus.com.au/connectivity
You will have to search an address/point of interest in your map application of choice (Google maps or Apple maps) and share the destination with Lexus Connected app. From the details screen within your app, tap "Send to Car" The address you would like to navigate to will be available next time you turn on your vehicle.
Select model year 2022 and newer vehicles offer Lexus Multimedia Connect subscriptions services.
To review your vehicles Lexus Connected Services inclusions, visit: lexus.com.au/connectivity
How does First Mile work?
You can use your Lexus Connected app (Remote) feature to search for a point of interest (location / destination), plan a route and seamlessly transfer information into your vehicle’s navigation system.*
How it works:
-Using your maps app of choice (Google or Apple Maps) locate your destination
-Select location / point of interest and 'Share' with 'Lexus Connected' on your phone
- Lexus Connected app opens showing address
-Click “Send to car”
-Receive destination in vehicle head unit
*Subject to latest software update.
Lexus Connected Services are subject to certain restrictions and inaccuracies which are beyond the control of Lexus, including availability of the telecommunications mobile network and GPS location positioning.
Operational service quality and accuracy are limited to the reception and transmission of data supporting Lexus Connected Services. Dependent on the 3G/4G enabled DCM, GPS signal strength, mobile network coverage through the Telstra network and other factors outside Lexus’s control which can limit the ability or functionality of the system.
For further information visit: lexus.com.au/connectivity
How it works:
-Using your maps app of choice (Google or Apple Maps) locate your destination
-Select location / point of interest and 'Share' with 'Lexus Connected' on your phone
- Lexus Connected app opens showing address
-Click “Send to car”
-Receive destination in vehicle head unit
*Subject to latest software update.
Lexus Connected Services are subject to certain restrictions and inaccuracies which are beyond the control of Lexus, including availability of the telecommunications mobile network and GPS location positioning.
Operational service quality and accuracy are limited to the reception and transmission of data supporting Lexus Connected Services. Dependent on the 3G/4G enabled DCM, GPS signal strength, mobile network coverage through the Telstra network and other factors outside Lexus’s control which can limit the ability or functionality of the system.
For further information visit: lexus.com.au/connectivity
What is “Last mile navigation” or “Send To Phone” notification from my Connected Navigation system?
This notification feature is most useful in busy city locations (e.g. Melbourne, Sydney, Brisbane, etc.) where a parking location is usually away from the desired destination. In an event your vehicle is parked between 200 - 800m from your desired destination, then your vehicle’s Connected Navigation will send you an app notification (push notification) with a link to guide you to your desired location. Tapping on the link launches your native map application on your smartphone device to guide your final steps to your desired location.
Note: The Lexus Connected app notifications must be enabled from within the mobile device settings to receive these notifications.
Select model year 2022 and newer vehicles offer Lexus Multimedia Connect subscriptions services.
To review your vehicles Lexus Connected Services inclusions, visit: lexus.com.au/connectivity
Note: The Lexus Connected app notifications must be enabled from within the mobile device settings to receive these notifications.
Select model year 2022 and newer vehicles offer Lexus Multimedia Connect subscriptions services.
To review your vehicles Lexus Connected Services inclusions, visit: lexus.com.au/connectivity
How many points of interests can I save as a Favourite?
You may save up to 403 points of interest (POI) as your favourites. This list will be common between your Connected Navigation system and Lexus Connected app. You can manage this list from both the Connected Navigation and within your Lexus Connected app.
Select model year 2022 and newer vehicles offer Lexus Multimedia Connect subscriptions services. To review your vehicles Lexus Connected Services inclusions, visit: lexus.com.au/connectivity
Select model year 2022 and newer vehicles offer Lexus Multimedia Connect subscriptions services. To review your vehicles Lexus Connected Services inclusions, visit: lexus.com.au/connectivity
I sent an address to the vehicle, but I do not see it under ‘Recents’ in ‘My destination’ section?
When using your Connected Navigation Sent to Car feature (First Mile), addresses will only show up as "Recent" if you have started route guidance to the location. (e.g., If you send 10 addresses to your vehicle but initiate route for only 2 then only 2 addresses will show up in your Recents list). Addresses that have not been navigated will remain in the "trips" menu.
Select model year 2022 and newer vehicles offer Lexus Multimedia Connect subscriptions services. To review your vehicles Lexus Connected Services inclusions, visit: lexus.com.au/connectivity
Select model year 2022 and newer vehicles offer Lexus Multimedia Connect subscriptions services. To review your vehicles Lexus Connected Services inclusions, visit: lexus.com.au/connectivity
Which features of Connected Navigation are impacted when connectivity is limited?
The following features may be impacted when entering an area with limited connectivity until the vehicle establishes re-connection:
-Connected Voice Control– points of interest details
-Keyboard search - points of interest details
-Map radius – expanded zoom in /out
- Live traffic
- Weather
- Parking
Lexus Connected Services are subject to certain restrictions and inaccuracies which are beyond the control of Lexus, including availability of the telecommunications mobile network and GPS location positioning.
Operational service quality and accuracy are limited to the reception and transmission of data supporting Lexus Connected Services. Dependent on the 3G/4G enabled DCM, GPS signal strength, mobile network coverage through the Telstra network and other factors outside Lexus’s control which can limit the ability or functionality of the system.
For further information visit: lexus.com.au/connectivity
-Connected Voice Control– points of interest details
-Keyboard search - points of interest details
-Map radius – expanded zoom in /out
- Live traffic
- Weather
- Parking
Lexus Connected Services are subject to certain restrictions and inaccuracies which are beyond the control of Lexus, including availability of the telecommunications mobile network and GPS location positioning.
Operational service quality and accuracy are limited to the reception and transmission of data supporting Lexus Connected Services. Dependent on the 3G/4G enabled DCM, GPS signal strength, mobile network coverage through the Telstra network and other factors outside Lexus’s control which can limit the ability or functionality of the system.
For further information visit: lexus.com.au/connectivity
How often does Connected Navigation refresh my maps?
The map information will update the latest route and traffic details as you search for new destinations or as you progress along an active route guidance. It will also refresh as your vehicle enters new areas.
Will my Connected Navigation feature work if I get lost in an area with no network connection?
The Connected Navigation feature downloads the latest map information when network connectivity is available. When entering an area with limited or no connectivity you will still be able to use route guidance and view your location on the map information.
How can I adjust my Lexus Multimedia Connect Connected Navigation volume in my vehicle?
There are various ways to change the volume of Connected Navigation. You can change the volume by adjusting the volume knob while Connected Navigation “drive assist” instructions are in progress
You can adjust the Connected Navigation “drive assist” volume by selecting “Settings” > “Sounds & media” > “Levels” > and then manually adjusting the Connected Navigation “drive assist” volume from your Multimedia screen
You can say “Hey Lexus, show system volume” and then manually adjust the Connected Navigation “drive assist” volume.
You can adjust the Connected Navigation “drive assist” volume by selecting “Settings” > “Sounds & media” > “Levels” > and then manually adjusting the Connected Navigation “drive assist” volume from your Multimedia screen
You can say “Hey Lexus, show system volume” and then manually adjust the Connected Navigation “drive assist” volume.
Can I use the keyboard search feature with Lexus Multimedia Connect - Connected Navigation while driving?
The keyboard search feature is available when the vehicle is moving less than 5 miles per hour, stopped, or when the gear is in Park. Outside of these conditions, you can utilise the Voice Control Embedded Voice Control feature by saying "Hey Lexus". This will allow you to search for points of interest and select destinations with Connected Navigation.
Does Connected Navigation have any limitations of service?
Functionality, availability, and accuracy of information provided by the system depends on many factors outside of Lexus control and service may not be available in every location. Use common sense when relying on information provided. Services subject to change at any time without notice.
A Lexus Multimedia Connect subscription is required for Connected Navigation feature. You can subscribe to Connected Services using your Lexus Connected app.
Lexus Connected Services are subject to certain restrictions and inaccuracies which are beyond the control of Lexus, including availability of the telecommunications mobile network and GPS location positioning.
Operational service quality and accuracy are limited to the reception and transmission of data supporting Lexus Connected Services. Dependent on the 3G/4G enabled DCM, GPS signal strength, mobile network coverage through the Telstra network and other factors outside Lexus’s control which can limit the ability or functionality of the system.
For further information visit: lexus.com.au/connectivity
A Lexus Multimedia Connect subscription is required for Connected Navigation feature. You can subscribe to Connected Services using your Lexus Connected app.
Lexus Connected Services are subject to certain restrictions and inaccuracies which are beyond the control of Lexus, including availability of the telecommunications mobile network and GPS location positioning.
Operational service quality and accuracy are limited to the reception and transmission of data supporting Lexus Connected Services. Dependent on the 3G/4G enabled DCM, GPS signal strength, mobile network coverage through the Telstra network and other factors outside Lexus’s control which can limit the ability or functionality of the system.
For further information visit: lexus.com.au/connectivity
Connected Voice Control
What are the Voice Control and Connected Voice Control features?
Voice Control and Connected Voice Control are enhanced versions of the traditional voice command system. They provide a more natural and easy-to-use way to interact with the in-vehicle features through a voice-first approach.
Voice Control comes as a standard functionality on select model year 2022 or newer vehicles. A Lexus Multimedia Connect subscription is required for the Connected Voice Control feature. You can subscribe to Connected Services using your Lexus Connected app.
To view your vehicles applicability and Lexus Connected Services feature inclusions, visit: lexus.com.au/connectivity
Voice Control comes as a standard functionality on select model year 2022 or newer vehicles. A Lexus Multimedia Connect subscription is required for the Connected Voice Control feature. You can subscribe to Connected Services using your Lexus Connected app.
To view your vehicles applicability and Lexus Connected Services feature inclusions, visit: lexus.com.au/connectivity
What are some of the key benefits of the Connected Voice Control system?
The Connected Voice Control system uses cloud based Artificial Intelligence (AI) to provide improved speech recognition and interpretation which allows the system to understand an even greater range of instructions said in even more varying ways. AI enables the Connected Voice Control system to learn your personal preferences and usage over time and task context when responding to your requests.
The Connected Voice Control system also enables you to obtain current information (such as weather) and latest information for navigation requests.
The Connected Voice Control system also enables you to obtain current information (such as weather) and latest information for navigation requests.
What are the key differences between Voice Control and Connected Voice Control features?
Both features offer voice recognition and natural language understanding. The voice interaction experience, now with multi-microphone, has enhanced noise-cancellation, seat detection, and improved recognition accuracy.
A Lexus Multimedia Connect subscription is required to access the Connected Voice Control feature. It enhances the standard Voice Control which comes readily available on select model year 2022 or newer vehicles.
Connected Voice Control offers additional capabilities and learned behaviour capabilities available in real-time via cloud-base services. Connected Voice Control also offers expanded voice commands throughout.
A Lexus Multimedia Connect subscription is required to access the Connected Voice Control feature. It enhances the standard Voice Control which comes readily available on select model year 2022 or newer vehicles.
Connected Voice Control offers additional capabilities and learned behaviour capabilities available in real-time via cloud-base services. Connected Voice Control also offers expanded voice commands throughout.
What can I do with the Voice Control system?
The Voice Control system can be used to perform the following tasks:
- Navigation: Entering Addresses, Searching for Points of Interest including Restaurants, Parking, Fuel and EV Charging Stations, Tourist Attraction and Businesses.
- Phone: Making and receiving phone calls, Sending and receiving messages.
- Music & Audio: Controlling audio source, tuning to radio stations, selecting playback modes, choosing music by name, artist, genre etc, and controlling volume.
‐ Vehicle: Controlling Climate settings, ambient lighting, windows and wipers. Getting information on fuel consumption and trip data.
- Information Services: Obtaining information on weather (including Doppler Radar), Traffic and business details such as phone numbers and opening hours.
- Navigation: Entering Addresses, Searching for Points of Interest including Restaurants, Parking, Fuel and EV Charging Stations, Tourist Attraction and Businesses.
- Phone: Making and receiving phone calls, Sending and receiving messages.
- Music & Audio: Controlling audio source, tuning to radio stations, selecting playback modes, choosing music by name, artist, genre etc, and controlling volume.
‐ Vehicle: Controlling Climate settings, ambient lighting, windows and wipers. Getting information on fuel consumption and trip data.
- Information Services: Obtaining information on weather (including Doppler Radar), Traffic and business details such as phone numbers and opening hours.
How can I perform a voice search or (wake) command?
From the front seats you can initiate the Voice Command system by saying a wake-up-phrase. You can define a custom wake-up phrase or choose from the following predefined wake-up phrases through settings:
"Hey Lexus"
"OK Lexus"
A Driver can also initiate the Voice Command system by selecting the Microphone icon on the multimedia display or by pressing the Push-to-Talk (PTT) Steering Wheel button. For more information on the PTT please see your Owner’s Manual.
"Hey Lexus"
"OK Lexus"
A Driver can also initiate the Voice Command system by selecting the Microphone icon on the multimedia display or by pressing the Push-to-Talk (PTT) Steering Wheel button. For more information on the PTT please see your Owner’s Manual.
What are some typical uses of the Voice Command system?
| Category | Feature | Voice Commands |
| General / System | VUI operation |
|
| Phone | Calling or messaging |
|
| Audio | General audio controls |
|
| Audio (USB) | Playing audio from USB or iPod |
|
| Audio (Radio) | Listening to radio |
|
| Climate | Temperature control |
|
| Vehicle | Vehicle features |
|
| Navigation | Find destinations |
|
| Information | Weather, traffic |
|
Which features are specific to Connected Voice Control?
The Connected Voice Control system is required to perform the following tasks...
- Phone: Dictating custom messages.
- Information Services: Obtaining information on weather (including Doppler Radar), Traffic and business details such as phone numbers and opening hours.
When you have Connected Voice Control all other Voice Control tasks are enhanced by way of more up to date information, broader range of available information and better understanding of your speech
- Phone: Dictating custom messages.
- Information Services: Obtaining information on weather (including Doppler Radar), Traffic and business details such as phone numbers and opening hours.
When you have Connected Voice Control all other Voice Control tasks are enhanced by way of more up to date information, broader range of available information and better understanding of your speech
What does a Keyboard Search allow me to find?
The Keyboard Search feature will look for results across various categories on your multimedia system:
-Phonebook Search: Phone Number and Contacts
-Vehicle Controls: Climate and General Settings menus
-Navigation Search*: Full/Partial Address, Intersection, Points of Interest (POI) by Name, Points of Interest (POI) by -keyword, and Points of Interest (POI)
-Audio:
Radio (FM/DAB+/AM): Search by Frequency, Station Name, Channel number
USB audio device: Search by Song, Artist, Album, Genre, Playlist
Search results related to multiple vehicle categories will appear on a combined list to select from
*A Lexus Multimedia Connect subscription is required for the use of location searches with Connected Navigation.
-Phonebook Search: Phone Number and Contacts
-Vehicle Controls: Climate and General Settings menus
-Navigation Search*: Full/Partial Address, Intersection, Points of Interest (POI) by Name, Points of Interest (POI) by -keyword, and Points of Interest (POI)
-Audio:
Radio (FM/DAB+/AM): Search by Frequency, Station Name, Channel number
USB audio device: Search by Song, Artist, Album, Genre, Playlist
Search results related to multiple vehicle categories will appear on a combined list to select from
*A Lexus Multimedia Connect subscription is required for the use of location searches with Connected Navigation.
Does Embedded Voice Control or Connected Voice Control have any limitations of service?
Functionality, availability, and accuracy of information provided by the system depends on many factors outside of Lexus control and service may not be available in every location. Use common sense when relying on information provided. Services subject to change at any time without notice.
A Lexus Multimedia Connect subscription is required for the Connected Voice Control feature. You can subscribe to Connected Services using your Lexus Connected app.
Lexus Connected Services are subject to certain restrictions and inaccuracies which are beyond the control of Lexus, including availability of the telecommunications mobile network and GPS location positioning.
Operational service quality and accuracy are limited to the reception and transmission of data supporting Lexus Connected Services. Dependent on the 3G/4G enabled DCM, GPS signal strength, mobile network coverage through the Telstra network and other factors outside Lexus’s control which can limit the ability or functionality of the system.
For further information visit: lexus.com.au/connectivity
A Lexus Multimedia Connect subscription is required for the Connected Voice Control feature. You can subscribe to Connected Services using your Lexus Connected app.
Lexus Connected Services are subject to certain restrictions and inaccuracies which are beyond the control of Lexus, including availability of the telecommunications mobile network and GPS location positioning.
Operational service quality and accuracy are limited to the reception and transmission of data supporting Lexus Connected Services. Dependent on the 3G/4G enabled DCM, GPS signal strength, mobile network coverage through the Telstra network and other factors outside Lexus’s control which can limit the ability or functionality of the system.
For further information visit: lexus.com.au/connectivity
Wifi Web Browser Application
What typical scenarios could I use the Wifi Web Browser application?
With the large Multimedia Head Unit screen - viewing and browsing content* has never been more easy and enjoyable:
- Stream internet video subscriptions - e.g. movies and sports
- Local news station weather page
- Take away menus
- Your local Lexus dealer
- Lexus website
- Webmail
- Google Street View
- Internet web based games
- Look up places of interest / local tourist attractions
*The browser won't work in a moving vehicle. You will have to stop the car first and engage the handbrake; only after you've taken these precautions will you be able to use the Internet.
- Stream internet video subscriptions - e.g. movies and sports
- Local news station weather page
- Take away menus
- Your local Lexus dealer
- Lexus website
- Webmail
- Google Street View
- Internet web based games
- Look up places of interest / local tourist attractions
*The browser won't work in a moving vehicle. You will have to stop the car first and engage the handbrake; only after you've taken these precautions will you be able to use the Internet.
Do I have to connect my Smartphone to the Multimedia system through Wifi to use the Web Browser?
Yes. The Multimedia system will need an active Wifi connection.
Can the Multimedia system connect to an Open Wifi network (e.g. my home Wifi, or public Wifi) when using the Web Browser?
Yes.
Can the Multimedia system connect to an Open Wifi network (e.g. my home Wifi, or public Wifi) when using the Web Browser?
Yes. Press on the bookmarks star icon, select the edit icon for the page you want as your home page, then set "Homepage setting" to "Set", and press the OK button and your homepage has now been changed.
How do I view the bookmarks, browser history and saved pages?
Steps to view:
- Bookmarks: Press on the bookmarks icon and you will then be able to manage your bookmarks.
- History: Press on the browser history (clock) icon and you will be able to manage your browser history.
- Saved Pages: Press on the bookmarks icon and you will then be able to manage your bookmarks.
- Bookmarks: Press on the bookmarks icon and you will then be able to manage your bookmarks.
- History: Press on the browser history (clock) icon and you will be able to manage your browser history.
- Saved Pages: Press on the bookmarks icon and you will then be able to manage your bookmarks.
How do I clear my browsing history, cookies and cached images and data?
Go to: Settings (gear symbol) -> Clear browsing data
1. Select what you wish to clear; Browsing history, Cookies and other site data, Cached images and files
2. Press the "Clear data" button
1. Select what you wish to clear; Browsing history, Cookies and other site data, Cached images and files
2. Press the "Clear data" button
Does Lexus Multimedia Connect Wifi web browser application have any limitations of service?
Wifi web browser will only function when the Multimedia system has an active Wifi connection.
Functionality, availability, and accuracy of information provided by the system depends on many factors outside of Lexus control and service may not be available in every location. Use common sense when relying on information provided. Services subject to change at any time without notice.
A Lexus Multimedia Connect subscription is required for Wifi web browser application feature. You can subscribe to Connected Services using your Lexus Connected app.
Lexus Connected Services are subject to certain restrictions and inaccuracies which are beyond the control of Lexus, including availability of the telecommunications mobile network and GPS location positioning.
Operational service quality and accuracy are limited to the reception and transmission of data supporting Lexus Connected Services. Dependent on the 3G/4G enabled DCM, GPS signal strength, mobile network coverage through the Telstra network and other factors outside Lexus’s control which can limit the ability or functionality of the system.
For further information visit: lexus.com.au/connectivity
Functionality, availability, and accuracy of information provided by the system depends on many factors outside of Lexus control and service may not be available in every location. Use common sense when relying on information provided. Services subject to change at any time without notice.
A Lexus Multimedia Connect subscription is required for Wifi web browser application feature. You can subscribe to Connected Services using your Lexus Connected app.
Lexus Connected Services are subject to certain restrictions and inaccuracies which are beyond the control of Lexus, including availability of the telecommunications mobile network and GPS location positioning.
Operational service quality and accuracy are limited to the reception and transmission of data supporting Lexus Connected Services. Dependent on the 3G/4G enabled DCM, GPS signal strength, mobile network coverage through the Telstra network and other factors outside Lexus’s control which can limit the ability or functionality of the system.
For further information visit: lexus.com.au/connectivity
Over The Air Updates (OTA)
What is Over-the-Air Software Updates (OTA)?
The Over-the-Air Software Update feature allows your vehicle to update its software using a wireless network connection.
Over-the-Air Software Updates encompass quality, capability and convenience updates that are made available for select vehicle systems, such as the multimedia system.
Over-the-Air Software Updates encompass quality, capability and convenience updates that are made available for select vehicle systems, such as the multimedia system.
Can I turn off my vehicle while an Over-the-Air Software (OTA) Update is in progress?
You may turn off your vehicle while an update is in progress. For some updates this will make the update automatically pause. The update will resume next time your vehicle is turned back on.
Please note that some updates are installed through the night hours and while your vehicle is turned off. As those updates are made available for your vehicle, further details will be available within your Lexus Connected app, including the range of hours within which the update will be installed.
Please note that some updates are installed through the night hours and while your vehicle is turned off. As those updates are made available for your vehicle, further details will be available within your Lexus Connected app, including the range of hours within which the update will be installed.
Can I install Over-the-Air Software (OTA) Updates later?
You can install available updates at your convenience. Note that your vehicle may display ‘Updates available’ notifications as a reminder.
Please note that if updates are postponed for a prolonged amount of time, a visit to your dealership may be necessary to have them installed.
Please note that if updates are postponed for a prolonged amount of time, a visit to your dealership may be necessary to have them installed.
Can I continue using my vehicle’s multimedia features while an Over-the-Air (OTA) Software Update is in progress?
In most cases, you can continue using the multimedia features of your vehicle while software updates are being installed.
Some updates may however restrict certain functionality throughout their installation. In some rare cases, the installation can only progress when your vehicle is stationary and will automatically pause as your vehicle starts moving. Before proceeding with the installation of those updates, your vehicle will display a notification. This will allow you to see the details about the restrictions before the installation starts, or choose to install the update at a later time.
Some other updates are installed through the night hours and while your vehicle is turned off. If you turn on your vehicle while those updates are in progress, safety services and other functionality that use your vehicle’s connection may be temporarily disabled. Please also note that some Remote features may also not be available throughout the installation of those updates.
Some updates may however restrict certain functionality throughout their installation. In some rare cases, the installation can only progress when your vehicle is stationary and will automatically pause as your vehicle starts moving. Before proceeding with the installation of those updates, your vehicle will display a notification. This will allow you to see the details about the restrictions before the installation starts, or choose to install the update at a later time.
Some other updates are installed through the night hours and while your vehicle is turned off. If you turn on your vehicle while those updates are in progress, safety services and other functionality that use your vehicle’s connection may be temporarily disabled. Please also note that some Remote features may also not be available throughout the installation of those updates.
How can I use my preferred private Wifi network to download Over-the-Air (OTA) Software updates?
Your vehicle can utilise your preferred private Wifi network to download select Over-the-Air Software updates.
Start with turning on your vehicle’s Wifi feature by selecting Settings (gear icon), ‘Data & Wifi’, and switching the ‘Wifi’ toggle On. Then select your network name on the list of available networks and enter your Wifi network password to connect.
You can then start the update by selecting Settings (gear icon), ‘Software update’, and ‘Update software’. Your vehicle will download the update using your preferred private Wifi network then install it.
Please note that your vehicle may use its cellular connection instead to download some updates.
Start with turning on your vehicle’s Wifi feature by selecting Settings (gear icon), ‘Data & Wifi’, and switching the ‘Wifi’ toggle On. Then select your network name on the list of available networks and enter your Wifi network password to connect.
You can then start the update by selecting Settings (gear icon), ‘Software update’, and ‘Update software’. Your vehicle will download the update using your preferred private Wifi network then install it.
Please note that your vehicle may use its cellular connection instead to download some updates.
Will using the ‘System Reset’ option on my multimedia display make my vehicle revert to a previous software version?
The ‘System Reset’ option on your multimedia display will remove all personal data from your multimedia system and reset all multimedia settings back to their defaults.
The ‘System Reset’ option will not alter the software version currently installed on your vehicle.
The ‘System Reset’ option will not alter the software version currently installed on your vehicle.
Why does my vehicle disconnect from wireless Apple CarPlay® or wireless Android Auto™ as I try to connect my vehicle to my preferred Wifi network?
When connected for wireless Apple CarPlay® or wireless Android Auto™, your vehicle and your smartphone use Wifi to exchange data. Trying to connect your vehicle to your preferred Wifi network may therefore make your vehicle disconnect from wireless Apple CarPlay® or wireless Android Auto™.
CarPlay® is a trademark of Apple, Inc. registered in the U.S. and other countries. Requires compatible device, USB connection, mobile data, network reception & GPS signal. Mobile usage at user’s cost. Apps subject to change. For details see toyota.com.au/connected. Speak to your dealer about device compatibility.
Android Auto™ is a trademark of Google LLC. Requires compatible device, USB connection, mobile data, network reception & GPS signal. Mobile usage at user’s cost. Apps subject to change. For details see toyota.com.au/connected. Speak to your dealer about device compatibility.
CarPlay® is a trademark of Apple, Inc. registered in the U.S. and other countries. Requires compatible device, USB connection, mobile data, network reception & GPS signal. Mobile usage at user’s cost. Apps subject to change. For details see toyota.com.au/connected. Speak to your dealer about device compatibility.
Android Auto™ is a trademark of Google LLC. Requires compatible device, USB connection, mobile data, network reception & GPS signal. Mobile usage at user’s cost. Apps subject to change. For details see toyota.com.au/connected. Speak to your dealer about device compatibility.
What should I do if my update fails?
Should an update fail or should you be expereincing technical difficulties - you can contact the Lexus Customer Assistance Centre on 1800 023 009 between Monday - Friday 9:00 am-6:00pm or email: enquiries@lexusenquiries.com.au
For further information visit: lexus.com.au/connectivity
For further information visit: lexus.com.au/connectivity
Does Lexus Multimedia Connect Over the air updates (OTA) have any limitations of service?
Functionality, availability, and accuracy of information provided by the system depends on many factors outside of Lexus control and service may not be available in every location. Use common sense when relying on information provided. Services subject to change at any time without notice.
A Lexus Multimedia Connect subscription is required for Over the air updates (OTA feature. You can subscribe to Connected Services using your Lexus Connected app.
To learn about Lexus Connected Services data collection, use, sharing and retention practices, please visit: lexus.com.au/privacy
Lexus Connected Services are subject to certain restrictions and inaccuracies which are beyond the control of Lexus, including availability of the telecommunications mobile network and GPS location positioning.
Operational service quality and accuracy are limited to the reception and transmission of data supporting Lexus Connected Services. Dependent on the 3G/4G enabled DCM, GPS signal strength, mobile network coverage through the Telstra network and other factors outside Lexus’s control which can limit the ability or functionality of the system.
For further information visit: lexus.com.au/connectivity
A Lexus Multimedia Connect subscription is required for Over the air updates (OTA feature. You can subscribe to Connected Services using your Lexus Connected app.
To learn about Lexus Connected Services data collection, use, sharing and retention practices, please visit: lexus.com.au/privacy
Lexus Connected Services are subject to certain restrictions and inaccuracies which are beyond the control of Lexus, including availability of the telecommunications mobile network and GPS location positioning.
Operational service quality and accuracy are limited to the reception and transmission of data supporting Lexus Connected Services. Dependent on the 3G/4G enabled DCM, GPS signal strength, mobile network coverage through the Telstra network and other factors outside Lexus’s control which can limit the ability or functionality of the system.
For further information visit: lexus.com.au/connectivity
Operation of Service
Is a network connection required to use the Lexus Multimedia Connect?
Yes. The Lexus Multimedia Connect services requires a vehicle network connection. For example, the map information refreshes as the vehicle is driven and when routes are set. A user's ability to search for points of interest, view current traffic, and search for alternative routes may be limited to downloaded data when in areas with limited connectivity.
However, the vehicle will seamlessly download the appropriate data when connection is established again.
However, the vehicle will seamlessly download the appropriate data when connection is established again.
If my vehicle is in an area with poor mobile reception, such as a remote area or an underground carpark, will the Lexus Multimedia Connect system work?
Lexus Connected Services - Lexus Multi Media Connect operate on the Telstra 3G/4G networks. You can review maps of the available network coverage here: telstra.com.au/coverage-networks/our-coverage. While this coverage is extensive, there may be situations where mobile signal is weak or unavailable, e.g. underground carpark or remote locations. The Lexus Connected Services system will not work in these areas.
Does Lexus Multimedia Connect have any limitations of service?
Lexus Connected Services - Lexus Multi Media Connect are subject to certain restrictions and inaccuracies which are beyond the control of Lexus, including availability of the telecommunications mobile network and GPS location positioning.
Operational service quality and accuracy are limited to the reception and transmission of data supporting Lexus Connected Services. Dependent on the 3G/4G enabled DCM, GPS signal strength, mobile network coverage through the Telstra network and other factors outside Lexus’s control which can limit the ability or functionality of the system.
For further information visit: lexus.com.au/connectivity
Operational service quality and accuracy are limited to the reception and transmission of data supporting Lexus Connected Services. Dependent on the 3G/4G enabled DCM, GPS signal strength, mobile network coverage through the Telstra network and other factors outside Lexus’s control which can limit the ability or functionality of the system.
For further information visit: lexus.com.au/connectivity
What happens at the end of my complimentary period?
The services are complimentary for the first 3 years of ownership, at the end of which Lexus will be in touch with options to extend services should the owner wish to continue.
Communication and protecting your privacy
What emails can I expect to receive in relation to the Lexus Connected app?
You may be sent emails when changes are made to your account within the app, for example
- First time registering your account
- Receiving authorisation codes
- When you have changed your information
- When you have added or removed a vehicle from your account
- When subscribing or unsubscribing to products
- When Lexus Connected release new features
- When adding or removing a remote authorised driver
- When updating or changing an email
- When changing or reseting your password
- When adding and removing an authorised driver
- Waive and deactivation of subscription
You may also receive emails advising of app updates such as addition or changes to features.
- First time registering your account
- Receiving authorisation codes
- When you have changed your information
- When you have added or removed a vehicle from your account
- When subscribing or unsubscribing to products
- When Lexus Connected release new features
- When adding or removing a remote authorised driver
- When updating or changing an email
- When changing or reseting your password
- When adding and removing an authorised driver
- Waive and deactivation of subscription
You may also receive emails advising of app updates such as addition or changes to features.
If Lexus Multimedia Connect contains my profile information and privacy protected?
Protection of your personal information is of the utmost importance to Lexus Australia. At the time of account creation, you will be guided through our privacy consents within the app including agreeing to our terms of use and privacy policy. Once your account has been created, our Terms of Use and Privacy Policy can be accessed from the profile section within the app.
For a more detailed explanation on the use of your data, privacy rights, please refer to Lexus Privacy Policy: lexus.com.au/privacy
Should you have questions or concerns about the use of your data or would like to update your Personal Information collected as part of Connected Services, please contact us: enquiries@lexusenquiries.com.au
For a more detailed explanation on the use of your data, privacy rights, please refer to Lexus Privacy Policy: lexus.com.au/privacy
Should you have questions or concerns about the use of your data or would like to update your Personal Information collected as part of Connected Services, please contact us: enquiries@lexusenquiries.com.au
What happens when I remove a vehicle from within “My Garage” in the Lexus Connected app?
If you remove your vehicle from the app, then any current active trials and/or subscriptions will be cancelled. You will also deactivate any associated features (e.g., Connected Navigation) and your saved Primary Driver Profile on the vehicle’s multimedia system will be removed. Subsequently, any additional saved profiles on the vehicle’s multimedia system will also be removed in the process.
You can add your vehicle back to “My Garage” but you will need to complete the registration process to complete the authorisation.
You can add your vehicle back to “My Garage” but you will need to complete the registration process to complete the authorisation.
Is there a requirement if I sell my vehicle?
Yes. In order to ensure the new owner can link the car to their own account and to protect your privacy you should unlink the vehicle from your account & delete your profile from the app. Simply go to My Garage > Remove Vehicle.
For steps - see, FAQ: 'What happens when I remove a vehicle from within “My Garage” in the Lexus Connected app?'
For steps - see, FAQ: 'What happens when I remove a vehicle from within “My Garage” in the Lexus Connected app?'
Will I lose my trial subscriptions if I cancel or remove my vehicle from the Lexus Connected app?
Your trials are available for a fixed period of time and start from the day of purchase/delivery of your vehicle.
The trials are available for 3 years and if you cancelled your trials or removed your vehicle from your Lexus Connected app and decided to re-activate, you may receive the remainder of the trial terms that are still available.
The trials are available for 3 years and if you cancelled your trials or removed your vehicle from your Lexus Connected app and decided to re-activate, you may receive the remainder of the trial terms that are still available.
Will I lose my trial subscriptions if I cancel or remove my vehicle from the Lexus Connected app?
You can contact the Lexus Customer Assistance Centre on 1800 023 009 between Monday - Friday 9:00 am-6:00pm oremail: enquiries@lexusenquiries.com.au
For further information visit: lexus.com.au/connectivity
For further information visit: lexus.com.au/connectivity
FIND OUT MORE
APPLE CARPLAY®
Learn more: https://www.apple.com/au/ios/carplay/
CarPlay® support: https://support.apple.com/en-au
ANDROID AUTO™
Learn more: https://www.android.com/auto/
Android Auto™ FAQs: https://www.android.com/auto/faq/
Disclaimers
05.Requires compatible device, USB connection, mobile data, network reception & GPS signal. Mobile usage at user’s cost. Apps subject to change. For details see lexus.com.au/connectivity. CarPlay® is a trademark of Apple, Inc. registered in the U.S. and other countries. Android Auto™ is a trademark of Google LLC.
09.Compatibility & functionality varies depending on device.
