Lexus Connected Services are an advanced suite of technologies designed to focus on safety and security, convenience and comfort. Available in Lexus vehicles equipped with an active Connected Services system¹.

For further information visit: lexus.com.au/connected

Lexus is progressively launching Connected Services across its model range.

Please contact your preferred Lexus dealer for more information.

We are always working to improve our app experience. These will be available via the Apple App Store or Google Play Store.

Connected Multimedia systems receive software and firmware updates automatically via Over-the-Air (OTA) technology. This ensures that users always have access to the latest Multimedia head unit features and functionality without needing to visit a dealership. To activate OTA, consent will be requested via the Multimedia.

Alternatively, for certain connected vehicles consent may also be provided via the Lexus Connected App.

Lexus Connected Service Safety Features are always intended to be active even if data connectivity is restricted via the Lexus Connected App. We will collect vehicle information including location and may collect voice recordings if these safety features are triggered. These services can only be disabled by contacting your preferred Lexus dealer or the Lexus Customer Assistance Centre on 1800 023 009.

Additional Connected Services can be set up and managed by adding your vehicle to the Lexus Connected App².

Download for Apple App Store or Google Play.

You will need your vehicle VIN and the app will guide you through the right steps to verify your ownership.

The length of the complimentary period and cost beyond complimentary terms vary by package and depend on the Data Communication Module (DCM) fitted to your vehicle. Lexus Connected (Emergency), including SOS Emergency Call, Automatic Collision Notification (ACN) and Emergency Driving Stop System (EDSS) + eCall are free for the life of the relevant network or termination of services in accordance with our T&Cs. See lexus.com.au/smallprint/connected-services-terms.

See lexus.com.au/connected for more detail on the packages. Features are subject to change.

For Lexus dealer demonstration models or pre-owned Connected vehicles, the remaining complimentary period balance will be automatically transferred to the new owner.

Manage your subscription using the following steps: 

1. Open the Lexus Connect app and navigate to ‘Shop’.
2. Select ‘Manage ’Subscriptions’
3. Select ‘Add Service’ 
4. Locate the package you wish to manage and select it.
5. Follow the steps to complete the renewal process. 

You can cancel your subscription at any time via the Lexus Connected App. See steps below:

1. Open the Lexus Connected App and navigate to ‘Shop’.
2. Select ‘Manage Subscriptions’.
3. Locate the package you wish to manage and select it.
4. For paid services, select ‘Manage Subscription’, then choose ‘Cancel’. For complimentary services, simply select ‘Cancel’.

Should you wish to renew at any time, simply return to the same section.

• For trial services: select any available trial and tap ‘Activate Trial’.
• For paid services: tap ‘Add Service’ and follow the steps to subscribe.

For support, please contact the Lexus Customer Assistance Centre on 1800 023 009.

Currently, the Lexus Connected App only accepts VISA or Mastercard payment methods.

Before contacting the Lexus Customer Assistance Centre, we recommend verifying with your bank whether there are any payment restrictions or issues with your card that might be causing the payment to the Lexus Connected App to be blocked.

If issues persist, please contact the Lexus Customer Assistance Centre on 1800 023 009.

Manage your subscription using the following steps:

1. Open the Lexus Connect app and navigate to 'Shop'.
2. Select 'Manage Subscriptions'.
3. Select 'Add Service'.
4. Locate the package you wish to manage and select it.
5. Follow the steps to complete the renewal process.

You can cancel your subscription at any time via the Lexus Connected App. See steps below:

1. Open the Lexus Connected App and navigate to 'Shop'.
2. Select 'Manage Subscriptions'.
3. Locate the package you wish to manage and select it.
4. For paid services, select 'Manage Subscription', then choose 'Cancel'. For complimentary services, simply select 'Cancel'.

Should you wish to renew at any time, simply return to the same section.

• For trial services: select any available trial and tap 'Activate Trial'.
• For paid services: tap 'Add Service' and follow the steps to subscribe.

For support, please contact the Lexus Customer Assistance Centre on 1800 023 009.

Your credit card information is held to PCI DSS (Payment Card Industry Data Security Standard) standards to ensure its security.

After completing your payment, an invoice will be automatically generated and sent to the email address you have provided.

By default, paid subscription products automatically renew monthly. You have the flexibility to change auto-renewal of products you have subscribed to at any time. Navigate to Shop > Manage Subscriptions to view your paid services and change auto-renew preferences. Alternatively, subscriptions can be cancelled at any time.

You have the flexibility to cancel your monthly subscription at any time. We highly recommend initiating the cancellation process as soon as possible via the Lexus Connected App.

However, please note that your subscription will remain active until the end of the current billing period.

The complimentary period for your subscription commences from the vehicle's initial delivery date.

As an example, if you purchased the vehicle one year after its first delivery, you will have 4-years remaining of the original 5-year complimentary period.

The Lexus Connected App currently only supports VISA and Mastercard payment methods.

Please contact Lexus Customer Assistance Centre on 1800 023 009 or [email protected] and we will then investigate further.

If a subscription package is cancelled, a confirmation email will be sent to your nominated email address.

To check the status of your subscription via the Lexus Connected App, follow these steps:

1. Open the Lexus Connected App and navigate to ‘Shop’.
2. Select ‘Manage Subscriptions’.
3. Here, you will find an overview of your subscription services.
   1. If you have cancelled a trial service it will clearly show as ‘Trial Available’.
   2. If you have cancelled a paid service, it will clearly show the service end date. Once the billing period ends and the service is terminated, it will then be available in the ‘Add Service’ section to renew.

To update your payment method, follow these steps:

1. Log in to your Lexus Connected App.
2. Tap the ‘Pay’ button on the left side of the navigation menu.
3. Select ‘Wallet’.
4. Confirm your vehicle(s).
5. You’ll now see your saved payment methods.

To update a payment method, select it, then tap ‘Edit’ and follow the prompts. Alternatively, you can tap ‘Add a new payment method’ and follow the steps to complete setup.

Yes, you will be notified via your nominated email one month prior to your complimentary period expiry, and a few days beforehand as well. You will also receive a push notification, if you have these enabled.

Please contact Lexus Customer Assistance Centre on 1800 023 009 or [email protected] and we will then investigate further.

Streaming Connect refers to the integrated audio streaming app available in your Lexus vehicle’s Multimedia system. These apps work with your vehicle’s built-in communications equipment, so you don’t need a separate device. However, to use them, you must also consent to using a separate data service from KDDI Australia Pty Ltd (KDDI), which provides the connectivity required. This service is not part of Lexus Connected Services, and KDDI is solely responsible for it. Additional consent is needed because you are entering into a separate agreement with KDDI for data connectivity.

During vehicle delivery, your dealer will provide handover information and ask a few questions to verify your identity and confirm your eligibility for the KDDI Data Service.

Current integrated audio streaming apps supported:

- Spotify®

Subscription fee for Spotify® Premium is not included. Customers need to sign up to audio streaming services separately (whether it be a paid or free subscription account) to use Streaming Connect. This feature is not supported on all vehicle models. Fees, charges and limitations apply.

In the event of a genuine emergency, help is just a press of the SOS button away, connecting you with a trained Lexus Emergency Assistance agent at an Australian based call centre. If required, the agent will contact emergency services (ambulance, fire and/or police) and provide them with your vehicle's location information. This service is available 24 hours, 7 days a week³.

Should the SOS Emergency Call button not function in an emergency situation, please call Triple Zero (000) from your mobile phone or a landline (if safe to do so).

SOS Emergency Call is complimentary for the life of the Telstra 4G network on models equipped with this capability³.

No, the service will only be available if the vehicle ignition is on.

Lexus is rolling out SOS Emergency Call progressively across its model range.

Please contact your preferred Lexus dealer for more information.

Lexus Connected Service Safety Features including SOS Emergency call, are always active even if data connectivity is restricted via the Lexus Connected App.

These services can only be disabled by contacting your preferred Lexus dealer or the Lexus Customer Assistance Centre on 1800 023 009.

When the SOS button is pressed, the vehicle will:

1. Place a call to Lexus Emergency Assistance Call Centre based in Australia. 
2. Send your vehicle's location to Lexus Emergency Assistance.

If you are in, or see a genuine emergency, press the in-vehicle SOS button for immediate assistance from Lexus Emergency Assistance.

For all other issues or enquiries related to Lexus Connected Services, please call your preferred Lexus dealer for further assistance.

This service can assist with an emergency that is serious or life-threatening and requires immediate assistance from emergency services. Some examples include: road accidents and medical emergencies. You can also use the SOS button if you witness an emergency to request help for those that require assistance³.

Depending on the applicable Data Communication Module (DCM) fitted to the vehicle, there are varying options to terminate an accidental SOS call.

Method 1: Please inform the Emergency Assistance agent that you pressed the button accidentally and confirm that no emergency is taking place. The agent will offer to terminate the call.

Method 2: Terminate the call via selecting “Cancel Emergency Call” on the vehicle Multimedia screen within 10 seconds of dialling. If you do not cancel the call, you will be connected to an agent. Please inform the Emergency Assistance agent that you pressed the button accidentally and confirm that no emergency is taking place.

If you do not speak with the agent, emergency services may be dispatched to your location as we will assume you are unable to respond and a genuine emergency is taking place.

Depending on which state you live in, you may be liable for costs associated with the call-out of emergency services. Please refer to your relevant state emergency services provider for more information.

The system will display a solid green light near the SOS button, which indicates the service is operating correctly. If a red light is illuminated, there may be a problem with the communication device, and it should be brought to the attention of your preferred Lexus dealer.

Red and green light - alternate flashing - this occurs when you first turn on your ignition and should turn solid green.

Green light - solid - SOS Emergency Call and Automatic Collision Notification (ACN) systems are operating correctly.

Green light - flashing - Active SOS, ACN or EDSS+eCall voice call in progress with Lexus Emergency Assistance.

Red light - solid - an issue may exist with the system. Contact your preferred Lexus Dealer for further assistance.

No. SOS Emergency Call utilises the vehicle's inbuilt communication device to connect to the mobile network.

SOS Emergency Call works on Australia's largest mobile network. While this coverage is extensive, there may be situations where mobile signal is weak or unavailable, e.g. underground carpark or remote locations.

In an SOS Emergency Call event, should the initial call fail (for example where there is no coverage), the in-vehicle communication device will reattempt 2 more times to connect until coverage becomes available.

SOS Emergency Call operates on the Telstra 4G/5G networks (depending on the DCM fitted to your vehicle). You can review maps of the available network coverage here: telstra.com.au/coverage-networks/our-coverage³.

No. The navigation system and SOS Emergency Call are separate systems. If you are experiencing issues with your navigation system, please contact your preferred Lexus dealer who can help diagnose the problem.

No, SOS Emergency Call is a priority service that should only be used in emergency situations that require the services of police, fire or ambulance.

Lexus Connected Service Safety Features are always intended to be active even if data connectivity is restricted via the Lexus Connected App. We will collect vehicle information including location and may collect voice recordings if these safety features are triggered.

These services can only be disabled by contacting your preferred Lexus dealer or the Lexus Customer Assistance Centre on 1800 023 009.

For information on privacy and data handling visit:

• Lexus Connected Services Privacy Policy: lexus.com.au/smallprint/connected-services-privacy
• Lexus Privacy Policy: lexus.com.au/smallprint/privacy

You can contact the Lexus Customer Assistance Centre on 1800 023 009 between Monday - Friday 9:30am - 5:30pm AEST or email: [email protected]

For further information visit: lexus.com.au/connected

If the vehicle driver experiences a sudden medical emergency while driving and becomes unresponsive, the vehicle will come to a stop and trigger an SOS Emergency Call to our Australian Emergency Call Centre. A trained agent will coordinate with emergency services to send help to the vehicle location. This feature is not supported on all vehicle models.

If the system detects the vehicle driver is unresponsive, it will gradually slow the vehicle, activate the hazard lights, and bring it to a complete stop. Once stopped, an SOS Emergency Call is automatically triggered, connecting the driver to our Australia-based Emergency Call Centre. The agent will contact emergency services (ambulance, fire and/or police) and provide them with your vehicle's location information. This service is available 24 hours, 7 days a week.

If your vehicle is involved in a serious collision where an airbag deploys or impact sensors are triggered, Automatic Collision Notification (ACN) will initiate a voice call to a Lexus Emergency Assistance call centre agent. If required, the agent will contact emergency services (ambulance, fire and/or police) and provide them with your vehicle's location information. This service is available 24 hours, 7 days a week⁴.

No, the service will only be available if the vehicle ignition is on.

ACN is complimentary for the life of the Telstra 4G network on models equipped with this capability⁴.

Lexus is rolling out Automatic Collision Notification (ACN) progressively across its model range.

Please contact your preferred Lexus dealer for more information.

Automatic Collision Notification (ACN) is available by default on specific new model vehicles at point of sale, there is no setup requirement for this service⁴.

In a road accident where your airbags are deployed or impact sensors triggered, Automatic Collision Notification (ACN) can help if you need emergency assistance from police, fire or ambulance⁴.

Where an ACN has occurred and the occupant is unable to communicate with the Lexus Emergency Assistance agent, emergency services will be dispatched to the vehicle's location.

Depending on which state you live in, you may be liable for costs associated with the call-out of emergency services. Please refer to your relevant state emergency services provider for more information.

The system will display a solid green light near the SOS button, which indicates the service is operating correctly. If a red light is illuminated, there may be a problem with the communication device, and it should be brought to the attention of your preferred Lexus dealer⁴.

Automatic Collision Notification (ACN) works on Australia's largest mobile network. While this coverage is extensive, there may be situations where mobile signal is weak or unavailable, e.g. underground carpark or remote locations.

In an ACN event, should the initial call fail (for example where there is no coverage), the in-vehicle communication device will reattempt to connect for 24 hours or until coverage becomes available. If coverage is still not available after 24 hours then the in-vehicle communication device will cease attempts to reconnect.

Only activates if vehicle’s DCM detects airbag deployment or impact sensor notification. ACN is dependent on 4G/5G enabled DCM, GPS signal strength, mobile network coverage, operational related components and other factors outside Lexus’ control which can limit the ability or functionality of the system. You can review maps of the available network coverage here: telstra.com.au/coverage-networks/our-coverage⁴.

No. The navigation system and Automatic Collision Notification (ACN) are separate systems. If you are experiencing issues with your navigation system, please contact your preferred Lexus dealer who can help diagnose the problem.

Your preferred Lexus dealer is the first point of contact for any questions or concerns related to Lexus Connected Services.

You can also contact the Lexus Customer Assistance Centre on 1800 023 009 between Monday - Friday 9:30 am-5:30pm AEST or email: [email protected].

Stolen Vehicle Tracking (SVT) is included in the Lexus Connected+ Package. You can manage your subscription to this service at any time via Shop > Manage Subscriptions on the Lexus Connected App. Fees and limitations may apply.

Stolen Vehicle Tracking (SVT) is designed to provide you with enhanced vehicle security and peace of mind should your vehicle be stolen and the feature is active. Where SVT is activated, it may assist police with tracking your vehicle once you have reported it stolen and supplied a police report⁵.

Please note: We cannot guarantee your vehicle can be found. While we will do our best to assist you, SVT’s effectiveness and availability may depend on various factors beyond Lexus’ control, such as mobile network disruptions, system outages or interference with vehicle systems and components.

Lexus is now rolling out Stolen Vehicle Tracking (SVT) progressively across its model range. Please contact your preferred Lexus dealer for more information.

If your vehicle has been stolen, please follow the steps below to initiate Stolen Vehicle Tracking (SVT):

1. You will need to file a stolen vehicle report with the police, who will provide you with a police report number.
2. With your police report number and vehicle VIN or vehicle registration ready, call Lexus Stolen Vehicle Assistance on 1300 216 737 and advise the agent your vehicle has been stolen and you would like to initiate tracking.
3. The agent will validate that you have a subscription to SVT, and request the police report number, and VIN or vehicle registration from you in order to initiate tracking.

Once tracking is initiated, Lexus Stolen Vehicle Assistance will provide updates to the police to assist with the potential recovery of your vehicle⁵. When SVT is active, the Lexus Connected App will automatically disable certain features, such as location services and remote services, to support the vehicle recovery process. Once the vehicle is back in your possession, you can reactivate these features by following a few simple steps in the app. Just tap “Reactivate” in the banner displayed on the dashboard and follow the guided instructions.

Our Lexus Stolen Vehicle Assistance agent can only advise if the tracking is still active, or if deactivation has been requested by police or the individual who initiated the tracking.

To receive updates on the recovery of your vehicle you should contact the police directly, not the Stolen Vehicle Assistance centre.

Once tracking is initiated, Stolen Vehicle Tracking (SVT) will attempt to track the vehicle as long as there is mobile coverage, sufficient main vehicle battery power, or until a request to terminate the tracking has been made. However, certain factors beyond Lexus’ control, such as network availability, system interruptions, interference with vehicle systems and components, may impact the effectiveness or continuity of tracking after it has commenced⁵.

Should your vehicle be recovered, police will contact you directly.

Stolen Vehicle Tracking (SVT) ceases operating when the main vehicle battery becomes flat or inoperative. SVT will resume when the battery power becomes available, as long as the tracking request is still active and there are no other disruptions to the service.

Stolen Vehicle Tracking (SVT) works on Australia's largest mobile network provider. While this coverage is extensive, there may be situations where mobile signal is weak or unavailable, such as underground carpark or remote locations. The SVT system will not work in these areas.

SVT operates on the Telstra 4G network. You can review maps of the available network coverage here: telstra.com.au/coverage-networks/our-coverage⁵.

Although we aim to provide continuous access to Stolen Vehicle Tracking, there may be limitations and disruptions to service caused by various reasons, including the potential decrease of vehicle or communication device battery voltage (or disconnection), GPS signal strength, mobile network coverage, malfunctioning, damaged or broken components such as antenna, wiring or other related components required to deliver the service. Potential hardware or software failures, as well as interference with the vehicle’s system or components, may also affect the availability or effectiveness of Stolen Vehicle Tracking.

Accordingly, while we will do our best to assist you, we cannot guarantee your vehicle will be found.

No. This service is reserved only for the tracking of a stolen vehicle.

Please contact your insurance provider.

When SVT is active your vehicle's location is only visible to Lexus Stolen Vehicle Assistance and shared with police, which may assist in the recovery of your vehicle.

For information on privacy and data handling visit:

• Lexus Connected Services – Privacy FAQ’s: lexus.com.au/connected/faqs/connected-services-privacy
• Lexus Privacy Policy: lexus.com.au/smallprint/privacy
• Email: [email protected]

Digital Key⁶ allows you to lock, unlock, start, and operate supported Lexus vehicles using a compatible smart device, such as a smartphone or smartwatch (see below). This feature requires an active Lexus Connected+ trial or paid subscription (5G network dependent).

The Lexus Digital Key system is built on the CCC (Car Connectivity Consortium) standard, enhancing reliability while enabling innovative features.

Digital Key is stored and managed within your compatible smart device's native digital wallet app (such as Apple®, Google®, or Samsung® wallet). This system utilises Near Field Communication (NFC) and Ultra-Wideband (UWB) technologies to help offer improved functionality and user experience.

Certain Lexus models come with Digital Key⁶ capability. You can determine whether your model has Digital Key capability if:

• There is an NFC logo located on the right side of the drivers steering wheel column; or
• Your vehicle has a physical NFC key card.

Alternatively visit www.lexus.com.au/connected to discover the features your vehicle supports.

This feature is not supported on all vehicle models.

Click HERE to get started using Digital Key with your compatible smart device to lock, unlock, and start your vehicle. *

*After activating your Lexus Connected+ subscription (and, provided that your vehicle has Digital Key capability), turn the vehicle ignition ON for approximately 5 minutes in an area with a cellular network connection to allow the vehicle to be ready for pairing. Alternatively, you can open the Digital Key registration email and follow the setup instructions using the provided URL or link. Once pairing is successful, the Digital Key can be shared or paired with another compatible smart device - up to 6 Digital Keys are available (primary driver and 5 others).

To set up, manage, and use Digital Key, you must have a supported wallet app downloaded and set up on your compatible smart device as well as an active Lexus Connected+ trial or paid subscription. Here are resources to help you get started with your wallet app:

• www.apple.com/wallet/
• wallet.google/
• www.samsung.com/us/apps/samsung-wallet/

Click HERE to learn how to set up your Digital Key using the vehicle’s Multimedia*

*You will need a Digital Key passcode for authentication purposes during setup. This passcode was sent to you in an email upon enrolling to Lexus Connected+ (provided your vehicle has Digital Key capability). To find it, search your inbox for the email with the subject “Lexus Digital Key Registration - Action Required.”

When you add Digital Key on your compatible smart device, it will be automatically added to a paired compatible smartwatch or there may be an option to add it to a paired smartwatch. Please refer to the support website provided by smart device manufacturers:

• Apple®: support.apple.com/en-us/118271
• Android smartwatches are not supported.

Yes, you can share your Digital Key with up to 5 different people. There are 6 total Digital Keys available.

Click HERE to set up Digital Key for a shared user.

Click HERE to learn how to delete a shared Digital Key using a wallet app.

Click HERE to learn how to delete Digital Key(s) from the vehicle’s Multimedia.

Click HERE to learn how to delete Digital Key(s) using the Lexus Connected App.

Depending on the compatible smart device, specific actions can be taken to help protect against unauthorised Digital Key usage:

• Apple® - If your compatible smart device is lost or stolen, you can mark that device as lost. This action makes sure that no one else can use your compatible smart device, and automatically turns off Digital Keys in the wallet app. For more info visit: support.apple.com/en-us/118271
• Google® - https://support.google.com/android/answer/12060041?hl=en&ref_topic=11351544&sjid=2449749626757140711-NC#zippy=%2Cremove-key-access-if-your-phone-is-lost-or-stolen
• Samsung® - www.samsung.com/ca/support/apps-services/what-is-digital-key/

*When you mark your compatible smart device as lost or stolen, shared Digital Key(s) are not automatically disabled.

If you wish to delete all Digital Keys or temporarily disable Digital Key capability**, To learn more click HERE.

**You will need your key fob or NFC key card

Click HERE to learn how to transfer your Digital Key.

Important Notes:

• Only the Owner Digital Key can be transferred.
• Shared users' Digital Keys will remain active even if the owner deletes or transfers their key.

If a shared user replaces their smart device, they must request the Digital Key owner to remove them and send a new invite to use Digital Key on their new device.

Before Selling: Ensure you delete all associated Digital Keys from the vehicle and your compatible smart device(s).

After acquiring a previously owned/leased vehicle: Verify that the previous owner/lessee and any shared users no longer have access to your vehicle. You can do this by checking the vehicle's Multimedia settings and removing Digital Key(s).

Passive operations: Digital Key should operate like your key fob. You can unlock or lock your vehicle by touching the door sensors if your compatible smart device supports Ultra-Wide Band Technology (UWB). You can start the vehicle while the compatible smart device is located inside the vehicle. Passive operations require Bluetooth® and UWB enabled on your compatible smart device.

Lock, unlock and start your vehicle by proximity:

Click HERE to learn how to Unlock/Lock your vehicle with your Digital Key.

Turn on your vehicle*:

Click HERE to learn how to start your vehicle with your Digital Key.

Note: For remote operation, you must be within Bluetooth range of the vehicle

If your compatible smart device supports Ultra-Wide Band (UWB) technology, no, you do not need to take your smart device out of your pocket or unlock it to use Digital Key. When you add your car key to the wallet app, Express Mode is automatically enabled. This allows you to use your Digital Key without unlocking your compatible smart device or authenticating with Face ID, Touch ID, or a passcode.

For compatible smart device-specific information, refer to:

• Google® - support.google.com/android/answer/12060041?hl=en&ref_topic=11351544&sjid=2449749626757140711- NC#zippy=%2Cadd-or-change-the-screen-lock-settings-for-your-digital-car-key
• Apple® - support.apple.com/en-us/118271
• Samsung® - www.samsung.com/ca/support/apps-services/what-is-digital-key/

Note: Performance may vary by device type, environment, and limitation of Ultra-Wide Band (UWB) technology.

An internet connection is only required to activate the Digital Key.

As soon as the key is installed on your device, a connection is no longer required for locking and unlocking or starting the vehicle. This means you can use the Lexus Digital Key completely independently of internet connection, for example in underground car parks or areas with poor network coverage.

Your smartphone device must support NFC technology to support this.

If you have already registered a Digital Key, you can use it even if you do not have a cellular network connection. However, registering a new Digital Key requires cellular network connection for both your compatible smart device and vehicle.

Yes, you may be able to use Digital Key for several hours even if your smart device is in low power mode or has low battery. For detailed compatible smart device-specific info, please refer below:

• For Apple® devices: support.apple.com/en-us/105123#powerreserve Note: Ensure express mode is turned ON
• For Samsung® devices: www.samsung.com/ca/support/apps-services/what-is-digital-key/
• For Google® devices: support.google.com/wallet/answer/12060041?hl=en#zippy=%2Cturn-off-on-your-phone