Lexus Connected Services
Lexus Connected Services1 offer an advanced suite of smart technologies designed to simplify your everyday life. Current services Include:
SOS Emergency Call (SOS)2
Automatic Collision Notification (ACN)3
Stolen Vehicle Tracking (SVT)4
Lexus Connected Services1 are available as standard on selected new models. These services are complimentary for the first 3 years of ownership and are available 24 hours, 7 days a week.
Discover Lexus Connected Services
The Lexus model range offers a range of infotainment technologies, designed to help you stay in touch or entertained while staying connected on the road.
Access your favourite apps in your vehicle thanks to Apple Carplay®5 and Android Auto™.8
DISCOVER LEXUS INFOTAINMENT
WHAT IS LEXUS CONNECTED SERVICES?
Lexus Connected Services offer an advanced suite of smart technologies designed to simplify your everyday life.
Current services Include:
Automatic Collision Notification (ACN)
Stolen Vehicle Tracking (SVT)
WHICH VEHICLE MODELS ARE EQUIPPED WITH LEXUS CONNECTED SERVICES?
HOW DO I SETUP THE LEXUS CONNECTED SERVICES?
WHO IS THE ENTITY RESPONSIBLE FOR PROCESSING LEXUS CONNECTED VEHICLE DATA?
WHAT INFORMATION IS BEING COLLECTED AND HOW IS IT BEING USED?
In the following circumstances and events:
During an Automatic Collision Notification (ACN) and Emergency Call (SOS) where it is visible to Lexus Emergency Assistance and shared with emergency responders, and B. During a Stolen Vehicle Tracking (SVT) request where it is visible to Lexus Stolen Vehicle Assistance and shared with police.
In the event, your vehicle’s Location Data, (latitude and longitude) is used to determine where your vehicle needs assistance. Your Personal Information (when you call our Lexus Emergency Assistance or Stolen Vehicle Assistance) such as your name, address, phone number, email address, etc. to verify your account, and your Voice Recordings to provide assistance to you and for quality assurance.
SOS EMERGENCY CALL (SOS)
WHAT IS SOS EMERGENCY CALL (SOS)?
WHAT HAPPENS WHEN I PRESS THE SOS BUTTON?
- Place a call to Lexus Emergency Assistance, and
- Send your vehicle's location to Lexus Emergency Assistance.
WHEN SHOULD I USE THE SOS EMERGENCY CALL BUTTON?
For all other issues or enquiries related to Lexus Connected Services, please call your preferred Lexus dealer for further assistance.
WHAT HAPPENS IF I ACCIDENTALLY PRESS THE SOS BUTTON?
If you do not speak with the agent, emergency services may be dispatched to your location as we will assume you are unable to respond & a genuine emergency is taking place.
AUTOMATIC COLLISION NOTIFICATION (ACN)
WHAT IS AUTOMATIC COLLISION NOTIFICATION (ACN)?
WHAT TYPES OF EMERGENCIES CAN AUTOMATIC COLLISION NOTIFICATION (ACN) HELP WITH?
WHAT HAPPENS IN THE EVENT OF AN AUTOMATIC COLLISION NOTIFICATION (ACN) WHERE THE OCCUPANT IS UNCONSCIOUS OR UNABLE TO RESPOND?
STOLEN VEHICLE TRACKING (SVT)
WHAT IS STOLEN VEHICLE TRACKING (SVT)?
This service is available 24 hours, 7 days a week.
HOW DO I ENROL OR OPT OUT OF STOLEN VEHICLE TRACKING (SVT)?
WHAT DO I DO IF MY VEHICLE IS STOLEN?
- You will need to file a stolen vehicle report with the police, who will provide you with a police report number.
- With your police report number and vehicle VIN ready, call Lexus Stolen Vehicle Assistance on 1300 216 737 and advise the agent your vehicle has been stolen and you would like to initiate tracking.
- The agent will validate that you have a subscription to SVT, and request the police report number & VIN from you in order to initiate tracking.
Once tracking is initiated, Lexus Stolen Vehicle Assistance will provide updates to the police to assist with the potential recovery of your vehicle.
APPLE CARPLAY® AND ANDROID AUTO™
HOW DOES IT WORK?
WHAT DEVICES ARE COMPATIBLE WITH APPLE CARPLAY® AND ANDROID AUTO™?
iPhone® 5 or newer
Minimum iOS 11
Android™ Minimum Android 5.0 (Lollipop)
Recommended Android 6.0 (Marshmallow)
CAN APPLE CARPLAY® AND ANDROID AUTO™ BE RETROFITTED?
ES - 4 July 2018 onwards
LC - 27 March 2017 onwards
LS - 8 January 2018 onwards
RC - 27 November 2017 onwards
RC F - 27 November 2017 onwards
NX - 1 September 2017 onwards
UX - 5 October 2018 onwards
Contact your dealer to organise a retrofit. Find your dealer at lexus.com.au/contact/find-a-dealer