Financial Hardship

Lexus Financial Services customers who are experiencing financial difficultly as a result of COVID-19 may be eligible for hardship support.

To make this process as easy and quick as possible, please follow the guidelines below when completing your application.

Apply Online to start the process.

For consumer loans, provide evidence of loss of employment or reduction of income. Acceptable options include:

a) Separation certificate (termination of employment)
b) Evidence of employment contract not being renewed
c) Jobseeker Payment / Newstart application or evidence of payments
d) Recent payslip vs. previous payslip (dated within the last 3 months) OR
e) 2 consecutive months of Bank Statements
f) Any relevant medical certificates

For commercial loans, provide evidence of direct or indirect impacts to business.

Apply Online to start the process.

Sometimes unforeseen factors including loss of employment, family breakdown, illness, injury or even the death of a family member may affect your financial position. This can be hard to deal with, but it’s important to understand that Lexus Financial Services is here to help.

If something has happened to you and you’re finding it hard to make your repayments, there are a number of ways Lexus Financial Services can assist with your circumstance.

Apply online to start the process.

Lexus Financial Services is committed to assisting our customers, especially during this challenging time. We understand the evolving COVID-19 situation is affecting our customers and we are here to help.

Should you lose your employment, you may be eligible for financial support.

Apply Online to start the process

If your business has been forced to close, you may be eligible for financial support.

Apply Online to start the process

We review and assess each customer’s needs on a case by case basis and our goal is to provide responsible and sustainable solutions that meet an individual’s needs.

If you have been affected by COVID-19, you may be eligible for financial support.

There are some general guidelines that will apply if you defer your payments:

• The specifics of your loan will change i.e. the term and/or payment amount, and this will be communicated to you in writing
• Interest will continue to be charged on the loan during the deferred period

Apply Online to start the process

If you are currently paying above your repayment amount, you can simply stop paying the additional amount and revert to your advised payment amount. You do not need to call or email us as long as you are maintaining your payments.

If you are not paying above your repayment amount, you will need to apply for hardship. We review and assess each customer’s needs on a case-by-case basis however if you change your payment amount the following general guidelines will apply:

• The specifics of your loan will change i.e. the term and/or payment amount, and this will be communicated to you in writing
• Interest will continue to be charged on amended or deferred loans

Apply Online to start the process

In terms of your repayment history, if you maintain your repayments under the hardship arrangement then this will not affect your credit file.