
FINANCIAL HARDSHIP
We're here to help
Lexus Financial Services is committed to assisting our customers, especially during the COVID-19 crisis. We understand that in this challenging and evolving environment, personal circumstances are changing rapidly and you may need our help.
We’re here to provide hardship support if you are unable to make your repayments and we have developed the below guidelines to simplify the process and get you the support you need.

Covid-19 Financial Support
Financial Support Guidelines
Who is eligible for the assistance?
How do I apply?
Apply Online to start the process.
I have been impacted by COVID-19. What do I need to do?
For consumer loans, provide evidence of loss of employment or reduction of income. Acceptable options include:
a) Separation certificate (termination of employment)
b) Evidence of employment contract not being renewed
c) Jobseeker Payment / Newstart application or evidence of payments
d) Recent payslip vs. previous payslip (dated within the last 3 months) OR
e) 2 consecutive months of Bank Statements
f) Any relevant medical certificates
For commercial loans, provide evidence of direct or indirect impacts to business.
Apply Online to start the process.
What happens to my car loan if I lose my job or I think I may lose my job?
Should you lose your employment, you may be eligible for financial support.
Apply Online to start the process
What happens to my car loan if my business is forced to close?
Apply Online to start the process
Other banks are offering to defer payments. I would like to defer mine. What can I do?
If you have been affected by COVID-19, you may be eligible for financial support.
There are some general guidelines that will apply if you defer your payments:
- The specifics of your loan will change i.e. the term and/or payment amount, and this will be communicated to you in writing
- Interest will continue to be charged on the loan during the deferred period
I would like to continue to pay my loan however; I would like to reduce the payment amount. Is this possible?
If you are not paying above your repayment amount, you will need to apply for hardship. We review and assess each customer’s needs on a case-by-case basis however if you change your payment amount the following general guidelines will apply:
- The specifics of your loan will change i.e. the term and/or payment amount, and this will be communicated to you in writing
- Interest will continue to be charged on amended or deferred loans
If I apply for hardship assistance, will my credit file be negatively impacted?
Life Events
If something has happened to you and you’re finding it hard to make your repayments, there are a number of ways Lexus Financial Services can assist with your circumstance.


Natural Disaster
If you’ve recently been affected by a natural disaster, please get in touch. Flooding, bushfires and drought can heavily impact your financial situation.
Our specialists can take you through a range of options to ease the pressure based on your individual circumstances.
Assessment
We will assess your request and call you with an outcome as soon as possible. Due to the unprecedented demand for assistance, please allow up to ten business days.
We thank you for your patience during this very challenging time.