TESTIMONIALS
James
This note is to express my sincere thanks and appreciation for
the truly impeccable service I received from all of you when
purchasing my new IS 350 today. I was very much impressed,
pleased and humbled to see a great team in action.
As a CFO responsible for the commercial operations of the
organisation I work for, it is rewarding to see that other
like-minded professionals exist whose objective is not just to
achieve a high margin or quick turnover, but to also ensure the
customer is taken care of and respected as a human being. I
should note that the entire purchasing process, including a
trade-in, from my first call to Shane to delivery of the vehicle
was exactly 48 hours! Fantastic job guys - you are all a credit
to Lexus and I wish you all great prosperity and success. Kind
regards from a very happy customer.
Bron
Just wanted to thank you for a job well done! We have been very impressed with how you conducted yourself from the get go. I'd like to especially thank you for making time to take us through the car this morning. We were mindful that it was "Jordan's"role to do that, but we acknowledge you made time for us. Congratulations Nathan. We were very impressed, and what's more you did it easily.
Also, well done on impressing Graeme, trust me, not easy to do! Congratulations Lexus of Blackburn.
Tara
Just a quick note to let you know that I was absolutely astounded by the fantastic customer service that you offered this morning. From the time I walked into your showroom, I was made to feel at ease and totally comfortable and from then on it went from better to best. The great thought of a coffee took customer service to a different level. It is always so easy to complain and so hard to compliment and although I have not even picked up my car after the service, I thought that such customer service deserved to be brought to your attention.
Jamie
I would just like to pass on my thanks in regard to the prompt and efficient manner in which you and your team serviced my LX 470, and assisted my family, at such short notice this morning. Through a range of contacts and experiences I have had with your operation over the past couple of years I have been nothing but impressed. This is a further example. Thank you again.
Roger
I wanted to personally acknowledge two of your excellent staff,
Ryan Shane and Des Philips. They are great ambassadors and assets
for your company. Over the last two and a half years I have had
my GS 430 serviced by Lexus of Blackburn and as such I am usually
in contact with one or both of these gentlemen throughout the
service routine.
On every occasion, both Ryan and Des are consistently helpful and
professional. It is clear that they are committed and passionate
about their role, as well as Lexus of Blackburn. As a result of
their efforts, I will continue to recommend your company to
friends and associates who are considering a luxury new vehicle.
Adam
Normally I would not bother to write but I feel I need to. I
recently purchased a Lexus IS F. This car is absolutely
fantastic, from the finish of the interior and exterior to the
horsepower under the bonnet.
The reason I am emailing is that I would like to let you know
that the service and treatment my wife and I received was second
to none. From your receptionists to your sales team. We
went to different BMW and Mercedes dealerships, and you people
are by far the best that we dealt with! Nathan Compagnino was the
person responsible for selling the IS F to me. He is outstanding
as a sales representative for your company; his attention to
detail and his enthusiastic manner are fabulous. His knowledge
about the car and the way Lexus operate impressed me - he is very
passionate about the company! His skills as a salesperson and
easy manner show a maturity well beyond his years.
I am looking forward to ongoing dealings with Lexus and also with
Nathan.
Keep up the high standard!
Lindsay and Wayne
Just a short note of thanks, for the way we have been treated by Lexus of Blackburn. We naturally expected good professional service but our expectations have been exceeded. Our experience in the past with other cars we have bought was that once the sale was made, the salesperson went on to other sales and we were left to deal with other people. With the GS 450h, it seems that we have had even more help and attention after the delivery from you than the great service we experienced before the delivery.
This has been most helpful and rewarding, making our purchase more enjoyable. Congratulations on this approach, we will tell others. P.S The car is wonderful, we love it!
Ian
Yesterday I had the 15,000km service for my RX 350. Being my
first Lexus it was my very first experience of your incredible
level of service. Having the car picked up at home and returned
to my work was just amazing. The level of courtesy was extreme
and the gift given to me was greatly appreciated. In the past,
organising a service and getting it done was a painful
experience. You have put an end to all of that. Please pass on my
thanks to all involved.
Martine & Stefan
Iam writing in regards to the purchase of our Lexus this
week.
We were so impressed and amazed by your team's customer service.
It was a very easy purchase decision for us given the helpful
friendly advice we received. We dealt with Mahesh and Nathan and
couldn't have been happier. They were all very professional with
a down to earth friendly manner, very easy to deal with and happy
to help in whatever way they could. They even put up with the odd
joke or two. They are definitely a credit to Lexus and we
wouldn't hesitate to recommend family and friends to go and see
them.
It is nice to know that customer service plays a big part of the
Lexus experience and we very much appreciated it.
Dr Esfahani
Recently I bought a Lexus from your centre and would like to thank you all, specifically Mahesh Kari, Business Manager, and Mark Loft, Sales Consultant, who made the whole process of buying so smooth and nice.They are not only experts in their jobs, they also have a fantastic attitude.
The friendly atmosphere let me feel comfortable and the information given to me about details was very good. I am currently enjoying driving my car and definitely recommending you to my friends.
Louise
Lexus of Blackburn.
The recent purchase of my Lexus was nothing short of wonderful! No hard sales pitch, simply a test drive of a vehicle that was recommended which turned out to be unsuitable for my families needs so a second test drive of a slightly larger car proved to be perfect! Simon took me for a drive, then gave me the opportunity to drive myself whilst telling me the features and benefits of the car. Simon is the epitome of the perfect gentlemen, he was helpful, non threatening and sold the car to me, not my husband!!! My biggest decision was the colour!
When my car was delivered, Simon and Jordan patiently went through the bells & whistles with me - including the Bluetooth connection for my phone. I joked with them that I would have them on speed dial as I learnt how everything worked. I left Lexus of Blackburn, on my way home in my shiny new car, with goreous mohair rug & key rings gifts feeling very happy with myself & excited about driving it over the weekend.
I got to the neares intersection, approx 20 meters from Lexus of Blackburn, a big smile on my face, turned at the green light and BANG! A car ran the red light and hit my shiny new Lexus! Tried to call my husband - he didn't answer, so in desperation, I called Simon & babbled the situation. Simon & Sonny were with me in a flash, literally running to my aid! They dealt with the other driver, called the police and waited with me for abou 1.5 hours (after 6pm on Friday), they gave me a much needed hug, dried my tears and then after an offer of a loan car which was refused (I was too shaken up to drive) drove me home. They also evaluated the incident and ascertained that is wasn't my fault.
Now every time I drop in to Lexus of Blackburn, I am greeted with a warm and friendly smile, they know my name and it's like chatting with old friends, oh, and the coffee is great!